Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

by Reamaze

All-in-one customer service and chatbot engagement platform

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    95% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    1% of ratings are 1 stars

All reviews

1 review

Pepper + Vetiver

We've been working with Re:Amaze for a few weeks now and the onboarding experience has been quite frustrating. There are a lot limitations that are not made known on their pitch which was basically a sped through, "everything is possible" pitch. For example, you cannot edit an email subject (and this is not on their roadmap) so when a customer fills out our contact form, we receive an email with the subject "New Customer Message...{date and time}" but there is no way to edit the subject to "Thank you for contacting us" or anything a bit more customer friendly. There is no real "onboarding" or help with training on the platform other than a bunch of reading and some short videos. Also questions to support are met with language and answers that are unique to Re:Amaze and therefore confusing. The support is also frustrating. The team is quick to respond with links to articles detailing technical set ups but are not great at answering direct questions or only giving partial answers. The app has some good functionality but limited flexibility and has quite a long way to go before it truly works for our needs. I'm hoping to give it some more time and to be able to add stars to this review but currently, this is only adding a ton of time and not saving us any time at this point, as intended.

Developer reply

April 27, 2021

Hi there! Thank you for the candid review. We apologize if the demo portrayed things in a different light. Due to time constraints, we try to cover a lot of ground in the hour-long sessions. For email subject lines, this is possible if you turn on the subject line field for the Re:amaze contact form. Once emails are sent however, subject lines are no longer editable. If you're using a 3rd party contact form, then Re:amaze has no control over the interface.

As for our support quality, we will definitely take your feedback to heart and make sure to do better in the future. We take our customer care very seriously so we will inform the team about your experience. We will have someone reach out to you to schedule a call.