Omtaler (259)

Samlet vurdering
4,4
Antall per vurderingsnivå
  • 90 % av vurderingene er 5 stjerner
  • 3 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 5 % av vurderingene er 1 stjerner
25. august 2023

Great tool. Integrates Whatsapp, Instagram DM and Comments, Facebook Messenger and Comment, and email. The shopify integration is extremely complete, looks like the best tool out there. My suggestions for development: 1) the chatbot only works for the integrated chat tool, so I had to create some clunky automations to mimic a chatbot for the channels (we don't use chat here, just mostly whatsapp and instagram); 2) the tool allows for merging conversations for a same person accross channels pretty easily but it's entirely manual and my sales people never did it; 3) number 2 is problematic because whatsapp numbers are odd (outbound messages need to have 13 digits, but inbound messages always come in 12 digits, which means if the client makes a purchase in the site and then sends a whatsapp message it's not going to be automatically recognized); and lastly 4) UX could be improved.

Cordolário
Brasil
11 måneder bruker appen
4. mars 2020

If you're looking for a helpdesk or customer support option for your store look real further. Whether you're starting out or managing multiple departments this app is for you. Recommended for all.

https://www.avroliner.com

Avroliner Project
Canada
11 måneder bruker appen
Redigert 21. oktober 2021

Amazing app, we have been using it for almost a year and never had any issues. Customer service is quick and very helpful!

Venetto Design
Luxemburg
11 måneder bruker appen
3. august 2017

The best support app we have used. Very easy to setup and packed with features. Highly recommended.

Zasttra Com
Sør-Afrika
11 måneder bruker appen
19. juni 2021

Its a really nice app with lots of useful features. Also, the support team is really friendly and helpful in resolving issues.

Violet & Purple Designer Fashion Jewellery
India
11 måneder bruker appen
15. august 2018

BEST CHAT/SUPPORT DESK APP FOR SHOPIFY – We have used many chat apps over the years and since transitioning to Shopify we have been using Reamaze and could not be more satisfied. The product offering is phenomenal and they only continue to add to it. Their support and willingness to help could not be more appreciated. So impressed, look no further, we exhausted testing with nearly every other option out there.

Enjoy REAMAZE! Shoutout to Lu and Martin for their continued top notch expertise and service.

Advexure
USA
10 måneder bruker appen
26. juli 2021

We've been using Reamaze for a year now and it's an absolutely vital part in the growth of our store. The value for money for the features is excellent and their customer support is exceptional. I highly recommend it to merchants of any size.

Raw & Fresh
Australia
10 måneder bruker appen
28. september 2018

Reamaze is by far my favorite support app. My team loves the organization and the awesome features. Their support team is unreal as well! :)

Elevated Faith
USA
10 måneder bruker appen
16. august 2020

This app has been amazing, it has streamlined our customer service and reduced our human-made errors +++. Easy to use and great support when needed.

Further Faster
New Zealand
10 måneder bruker appen
4. september 2020

We have been using this app on as many as 20 stores since 2016. We stay because it does what we need it to do. It's easy and intuitive to navigate, And we haven't even used many of the features that it is capable of. Take it from a long time user. They provide great customer care for an app that we use for our customer care.

Montana Hudson UK
USA
9 måneder bruker appen