Reamaze Live Chat Helpdesk CRM

We should've used this app earlier. Setting up channel for each sales channel is very helpful. This app has almost everything for the customer service. Their support is awesome too. I want to give them 10 stars, if it's possible. Thank you for saving our time.

great app, has helped us consolidate and significantly improve our stakeholder comms - awesome tools and an ultra responsive and very cool support crew

great value

This app is fantastic. it has almost completely automated our online customer service.

It puts everything in one place, SMS, Email, Social Etc...
You can make the bots do almost anything on their own, answering questions from customers.

We rarely have to interact with customers, as most questions are answered automatically.

Customer support is fantastic. I asked them a question at 4 PM yesterday and the problem was fixed by 5:30.

I highly recommend these guys.

We are fairly new to reamaze (using it now for a little over a month) but fell completely in love. We have been using a different CRM app but their recent pricing changes and lack of attention to small business needs (I understand large companies are valuable customers but you should not abandon your first backers) made us look for an alternative. And are wee happy to have found reamaze.
It was super easy to install and get configured to our branding and needs and we have so far seen great feedback from customers on our support and for the ease of use the chat and helpdesk.
We are so happy we found reamaze and made the switch.

I’ve been a Reamaze customer for just over two weeks now and I must say that it’s not at all what I was expecting. As a business grows, your requirements in your CRM will grow too. There are a TON of platforms to filter through and compare to the rest.

In our most recent search, Reamaze checked all of the right boxes and we gave it a shot. This is where our experience became vastly different from any previous softwares (we’ve used zendesk, live agent, front, and gorgias so far).

I’ve not yet experienced a brand who has been so agile with feedback that they implemented same day software changes for better functionality.

I’ve not yet experienced a brand who will involve you in development changes for a better experience.

To be honest, I’ve not even experienced a brand that said “that’s great feedback, let’s look into it”.

Reamaze has done all of the above and truly helped us provide an even better customer experience.

Oh, and they built a plan based on my needs that ultimately saved me a few hundred extra dollars per month.

Looking forward to the future with these guys and gals.

Awesome tool for customer service; let's you create templated responses you can click on for frequently asked questions or problems and has a workflow for when things get busy. Well worth it!

Just started out my store and Marvin was extremely helpful in not only helping me get set up but also providing tips and strategies on how to succeed and also extending my trial since I haven't had much time to set things up yet.

Extremely impressed with the amazing customer support and going out of the way to help me.

I'm just starting out dropshipping and have a few stores right now. Using this app to handle my chats and support on all of them in a single account is great!

This is a 5 star App that helped us in our customer engagement. Our entire team of service experts, marketing and the managers have total visibility and access to all engagement channels. Awesome!

This app is absolutely beautiful. It's smooth, easy to use, not confusing in the slightest when you have different platforms bringing in support requests. Very impressed!