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Péssimo. Não dão suporte aos templates do WhatsApp, para usar tem que fazer uma gambiarra na plataforma e não da pra usar varias coisas como botões e outros.
Thank you for your feedback! We understand your concern about connecting WhatsApp templates and ensuring ease of use. We have more information available on this link https://www.reamaze.com/integrations/whatsapp.
Please feel free to reach out if you need further assistance. Our team is committed to continuously improving our service to better meet your needs, and we'll be making sure our Product team is aware of the importance of supporting WhatsApp templates in the future.
great app! we use their knowledgebase feature as well. great support as well. no brainer!
We are huge fans of Reamaze. The functionality, implementation and extremely knowledgeable, helpful and fast support team are absolutely an amazing combination. Reamaze is by far the most valuable tool we use on a daily basis.
Fantastic product and support! Easy to use and intuitive. I can connect my email, FB messenger, amazon and more to this.
Reamaze works great a customer service platform, it has tons of features, a variety of very useful tools, and a great customer service team (who probably use their own platform I imagine).
Their pricing is competitive and they've helped us out many, many times. The only thing I can say that is a drawback for them is their reporting, which doesn't give certain stats on an individual level (like first response time). Other than this, its been an intuitive, straight-forward, and useful service. Performance per dollar, I choose reamaze every time.
Thanks for the review! Just wanted to let you know that we do have a metric for first response time under the response time report. There's a unique toggle for this. Let us know if you can't find it. We'd also love to discuss the opportunity of building in a first response time metric for individual staff users. If this sounds good to you please let us know!
This app has been an excellent tool for our small business to keep the constantly growing forms of communication organized, scheduled, and current! The ReAmaze support team is great to work with and easy to understand. Dakota had some great ideas of how we can best utilize what Reamaze has to offer and we could tell he understood our customer service goals. They are staying relevant with their AI tools to make our customers' experience smooth and frustration free. We've tried other CRM, but would recommend this App without doubt!
Amazing app! I experienced Reamaze before and knew we had to bring it to our business. We were using another app and it just doesn't compare to ease of use and packed features of Reamaze. Too many good feature to go into detail, but you won't be disappointed. Great for handling so many channels and bringing them into one place so nothing gets missed. My only bit of constructive feedback would be the reports. They are good, but a small bit limited. If they opened that door a bit this app would be completely unstoppable!
Amazing Support App.... Been using for 4 Years+ Great support team and with a lot of good updates... Awesome!
I am not sure how anyone can run a successful store without this app. It is amazing and so worth the price.
This support app is working well for our team. The support has been exceptional. Highly recommended.