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The app has been amazing so far. Very easy to keep communication lines with customers. Highly recommended for small businesses.
I was at first supper happy, the application has soma small features that I really miss and some that really work well.. But the worst is, as soon as there is any pressure on the Sales / Support page the website and the app break's down.. apparently a Black Friday sale was to much for the server to handle.. An the site is down... This is the worst timing ever... If I can not offer my costumers ...
Hi there! Thank you for leaving a candid review. We're sorry the outage affected your ability to support customers. As a customer messaging application, we understand how ...
After trying for 1 month, very disappointed that we cannot send our message via Reamaze when customers is not online in facebook messenger. And integration of Whatsapp business via Twillio is not as smooth as I thought, we cannot use our existing whatsapp business number which I find it absurd, other apps allow to use existing number but not with Twillio
Hello there!
We're happy to help you with these concerns but we're unable to locate a Re:amaze account under Bedding Affairs. Can you please reach out to our team via email ...
DO NOT USE!
I installed this app on my store for customer support, obviously. Once you cancel the subscription on their dashboard you WILL STILL BE BILLED monthly. If you think contacting their support team will help IT DOESN'T.
Their support team told me that they don't have a record of the payment and they will tell you it is Shopify's fault! There are many reviews that say this.
Shopify is ...
This app is really impressive. I've only been using for a couple of days but their help desk is super fast and helpful. I've just watched all the demo videos and honestly am blown away by what it can do. And the price is really good too. It's already working really well and I haven't even started with the FAQ features yet.
I cancelled my subscription in advance of my rebill date but Remaze went ahead and charged me anyway. After contacting Shopify support, they refused to refund me the funds for my subscription cancellation. I'm definitely not "reamazed" by this.
Thank you for leaving a review.
Our team had looked into this issue and did not find any mis-charges to your account.
Your latest charge was Dec 14 2022 for the period Dec 14 ...
They will keep contacting via email well after you deleted their app. Their emails also don't have any unsubscribe links either. I emailed them to be unsubscribed, they said I was. Few days later I get an email again. Be warned.
Hello! Thank you for the candid feedback. The emails we send during the trial period is designed to provide guidance on next steps. We will improve this process as soon as ...
Great app , Great Support game changer thank you
Very Very bad! I already un-installed the app but still has not been removed from my website and has access to my website!!
I just made the switch from Zendesk to Re:Amaze. It's been about 2 weeks, and so far, so good! Their support is great (fast to respond) and the features this app/service provides are plenty for what I'm doing. The whole interface is pretty noob-proof too, so if you're not a very tech-savvy person, this app will be a great solution for you. Highly recommend!