The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Funky Moose Records
I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses.
The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something.
The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that.
Still worth 5 stars.
Update January 2018: Reamaze keeps adding rockstar features and the integration with Shopify is getting deeper with every update.
You're not doing yourself a favour by choosing a cheaper solution than Reamaze. Period.
Great program -- we are very happy with Reamaze
An extraordinary platform that integrates all of your comment feeds, live chats and customer support emails on one page! It is smart and sophisticated and gives the customer a way to reach you from so many places and allows you to be available in an instant and give great service to your loyal and new customers. Customer support armed me with the know-how to get started and showed great patience as I was learning. Re:amaze Rocks!
One of the best customer support apps on the market (and we've tried them all). The support is top notch too. I'm hoping they launch an iOS app so we could easily handle support on our mobile devices.
Finally , an app that allows us to respond to queries quickly and get an overview of how we perform in replying to them.
Raw Generation Juices
We have used other CS apps before and this one is by far the best. Also, support is super fast and always helpful. Highly recommend!
The Brothers Cut
great app, has helped us consolidate and significantly improve our stakeholder comms - awesome tools and an ultra responsive and very cool support crew
So far, so great. I came across this app early on in my build for our new e-shop (open end of June ... plug) and although I've not yet used it in anger I have to say I'm more than impressed; it has all the angles covered for me. I particularly like the tie in between customer service questions which, if relevant, can morph into a knowledgebase question which I post from the app to my knowledgebase page in seconds. Love it. In this current trend of "beautiful software" (Shopify, Xero, Tradegecko etc) I'd add Reamaze to this list. Almost. A little more tarting up of the user interface would get it there. Meanwhile, a great tool for customer service ... which is what it's all about at the end of the day.
I've been looking for a helpdesk customer support app for my store and Reamaze was awesome. I've tried other customer support apps before this but Reamaze is just so simple, easy to use and even my customers love it.
Best of all, Pat Morgan from the Reamaze team has been very helpful in answering my questions, and a feature request that I submitted was implemented and available the next day!
If you're one of the other Shopifiers out there like me looking for a great customer support solution, I would strongly recommend trying out Reamaze!