Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

by Reamaze

All-in-one customer service and chatbot engagement platform

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    96% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

All reviews

21 - 30 of 179 reviews

Aria Lattner

The absolute best support app BY FAR! I have used Gorgais, Intercom, ZenDesk, and MANY others... Nothing comes close to Reamaze. Not only is the product itself significantly better, but most importantly, the support is INCREDIBLE!!! By far the best support I have ever received from any piece of software in my 25+ year career! Use Reamaze, you will not regret it!!! It's not just better for the money -- it is just plain better!!! Gorgais and the rest do not come close.

Fire Department Coffee

We recently switched to Re:Amaze from another customer service helpdesk application and our experience so far has been great. The support team is so helpful and accommodating. We are happy to have made the switch!

DILMUN

The multichannel experience that Reamaze gives is what we need, especially with the whatsapp number working with Twilio. I´m working on flows and automations to saves us even more time!

BreadVillage

We've been using Reamaze for about half a year now. We love app! Saves us a ton of time. That said, lately we've been getting lots of error messages from their site re overload, page 404, etc. As a result, I posted a 1 star review. Reamaze immediately got in touch with me and the app is running again. They say they had some issues scaling, but that these issues are under control now. Therefore, I am revising my review back to 5 stars, with the hope and understanding that Reamaze will do what it takes to scale their platform without usage interruptions. Customer service is mission-critical, which means that frequent platform outages are not acceptable. Keep up the good work, Reamaze.

Developer reply

February 9, 2021

Thank you for writing this review to hold us accountable. Re:amaze experienced an outage earlier this morning that was caused by network issues from specific service providers. Our team was immediately notified and we made the decision to switch over to alternative providers. Unfortunately, this process incurred a few additional issues, which required us to fully take down the platform in order to bring things back up.

Re:amaze has since recovered and is 100% stable. We apologize for the inconvenience this has caused during important work hours. If you have any questions about anything please don't hesitate to let us know. Thank you for your patience and understanding.

Fazenda at Home

Great app. It has all the features we need, and when we can't find anything the support team is at hand and ready to help.

Alexander Francis

After trialling several CMS systems we've settled in and paid for this one. Really pleased with it. Sleek interface, easy to set up, navigate, and use. Lots of updates improving what they offer. Their live chat helpers are really helpful too and take the time to answer your questions thoroughly.

Pro Cabinet Supply

This is our standard communication tool for our customer interactions. Support has been great. Michelle was able to assist me in a quick and professional manner. She shows just how valuable this app can be in trouble shooting and taking care of a customer.I would recommend this App to help move your business to the next level.

Venum

LOVE their customer support. They are always helpful when we have questions about our chatbots and respond very quickly.

Her Pony

Most amazing customer support app in Shopify. Seamless integration and amazing features. Support is always there to help with setup. Highly recommend.

WOWGO BOARD

Their customer service is amazing! They are helpful! They can answer my question quickly, good job!!