Overall rating
4.3
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this CRM solution for its seamless integration with Shopify and other platforms. They appreciate its ability to manage multiple communication channels, including Whatsapp, Instagram, Facebook Messenger, and email. The app's AI technology is praised for proactive problem-solving, and its customer service is described as excellent. Merchants also value the live view of visitors, their location, and purchase history. They find the app cost-effective and beneficial for their businesses.

June 29, 2016

We should've used this app earlier. Setting up channel for each sales channel is very helpful. This app has almost everything for the customer service. Their support is awesome too. I want to give them 10 stars, if it's possible. Thank you for saving our time.

Locobeauty
United States
About 5 years using the app
October 3, 2019

Amazing app, and great customer service! Thank you for giving us an awesome experience. Managing our client messages and support system was never easy until we found out about Re:amaze. Great job!

zugopet
United States
Almost 5 years using the app
August 3, 2017

The best support app we have used. Very easy to setup and packed with features. Highly recommended.

Zasttra Com
South Africa
Almost 5 years using the app
October 26, 2021

We love reamaze! Their support is fantastic, and very responsive to feature requests. It's perfect for our business.

Pistils Nursery
United States
Over 4 years using the app
February 11, 2019

What can I say except that if you are like me and are hoping to find the right app for your customer support experience to be top notch, this is the way to go! The folks from Re:Amaze are AMAZING to say the least. Support is like no other and the ease of use is beyond what I had imagined! For a small company like mine, that houses thousands of parts and needs to be on point with our customer base, this software is a no-brainer! Go for it! You will be extremely happy!

CycloneFPV.com
United States
Over 4 years using the app
February 2, 2018

Took all emails out of my mail and into one place. It also combines with Facebook messenger. Now my team can deal with customer service as well which is great. I also use the FAQ add on. Still not sure I’ve worked out it’s full potential.

Morse Toad
United Kingdom
About 4 years using the app
Edited October 16, 2020

Reamaze makes our job a lot easier! I love the features, it integrates everything and super easy to use. Plus, customer service is very helpful!

Dermacol SF
United States
About 4 years using the app
November 22, 2020

Very convenient, and staff is very helpful! Any questions, and they answer super fast. Thank you so much

Everything Decorated
United States
About 4 years using the app
March 21, 2022

Probably the best CRM for Shopify. We like the user-based pricing model. We also like that it connects to our Socials.

Moderno Collections
Canada
About 4 years using the app
August 15, 2019

I’ve been a Reamaze customer for just over two weeks now and I must say that it’s not at all what I was expecting. As a business grows, your requirements in your CRM will grow too. There are a TON of platforms to filter through and compare to the rest.

In our most recent search, Reamaze checked all of the right boxes and we gave it a shot. This is where our experience became vastly different from any previous softwares (we’ve used zendesk, live agent, front, and gorgias so far).

I’ve not yet experienced a brand who has been so agile with feedback that they implemented same day software changes for better functionality.

I’ve not yet experienced a brand who will involve you in development changes for a better experience.

To be honest, I’ve not even experienced a brand that said “that’s great feedback, let’s look into it”.

Reamaze has done all of the above and truly helped us provide an even better customer experience.

Oh, and they built a plan based on my needs that ultimately saved me a few hundred extra dollars per month.

Looking forward to the future with these guys and gals.

PatchPanel
Canada
About 4 years using the app
Reamaze replied August 15, 2019

Thanks for the kind words! We set very high standards for our teams when it comes to customer service (you know, since we build customer service tools and all...). We're glad to hear you enjoyed working with our team on new features!