Advanced Sleep Solutions
the folks over at re-amaze and have changed the game... as multi channel commerce grows so does communication and they are literally the best tool for all channels and they have a mobile app.
High Fashion Home
Previously, we've used Freshdesk and Zendesk. We switched to Re:Amaze 6 months ago and couldn't be happier. The integration and flow from various channels like email, live chat, and social media is very tight and seamless. Our team is able to tackle 50% more live chat and email "tickets" compared to our previous help desk systems.
Pasar Segar | The Fresh Market
This is a 5 star App that helped us in our customer engagement. Our entire team of service experts, marketing and the managers have total visibility and access to all engagement channels. Awesome!
The cost of Re:amaze is a bargain for what they offer. Chat, help desk, built in knowledge base – it truly is an all-in-one solution. It is very user friendly and easy to customize. The intents and workflows have improved our customer service automation and the integration with Shopify is flawless. Their support team is responsive and knowledgeable and was quick to resolve the few issues we encountered. We are very happy with our experience with Re:amaze!
Digital Supply USA
Fantastic product and support! Easy to use and intuitive. I can connect my email, FB messenger, amazon and more to this.
Reamaze is amazing! There support is great and they are constantly improving the platform. We would highly recommend over other website chat and helpdesk solutions.
Owls & Turtles
Love this tool. It's incredibly valuable and it's impressive how quick they are at improving it also whenever we give a feedback about something that would make our life even easier. Well-deserved 5 stars!
This is the best CRM we have ever used and we tried many. From Gorgias to Zendesk and others. It saves us a huge amount of time every day with their workflows, intents and easily customizable response templates. The number of merged data tags that can be pulled from Shopify and the degree of customization is insane! Their support is incredibly helpful too. We will stay loyal forever!
I am not sure how anyone can run a successful store without this app. It is amazing and so worth the price.
Reamaze works great a customer service platform, it has tons of features, a variety of very useful tools, and a great customer service team (who probably use their own platform I imagine).
Their pricing is competitive and they've helped us out many, many times. The only thing I can say that is a drawback for them is their reporting, which doesn't give certain stats on an individual level (like first response time). Other than this, its been an intuitive, straight-forward, and useful service. Performance per dollar, I choose reamaze every time.
Thanks for the review! Just wanted to let you know that we do have a metric for first response time under the response time report. There's a unique toggle for this. Let us know if you can't find it. We'd also love to discuss the opportunity of building in a first response time metric for individual staff users. If this sounds good to you please let us know!