Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
January 4, 2021

Reamaze has become an integral part of running our e-commerce business! It has made managing our customer service and social media responses so much more efficient and we can't imagine helping our customers without it. The most helpful feature for us is having all of the customer's information (order #, tracking number, past correspondences, etc.) on the same window as the email so that we can quickly and effectively help our customers without having to go to other websites to gather that information. Reamaze is also very cost effective compared to other similar platforms. It might not have the prettiest design but functionally it can hang with the top platforms. 5 stars, hands down!

The Wander Club
United States
Time spent using app: 9 months
December 21, 2020

At first i was a bit overwhelmed with the Interface but once i understood the value of all the different options and got used to it. This App boosted our Customer service expirience from an 8/10 to an absolute 11/10! Thank you!

Herz Juwel
Time spent using app: 6 months
December 8, 2020

We have been with re-amaze for around 3 weeks now, and I would say that their customer service is great! Every time I have a question or doubt they respond in a very kind and quick way.
Also, the way to set it up is very friendly and easy. There a lot of content and information to learn how to work with it.

Time spent using app: About 1 year
December 1, 2020

Awesome product and first-rate customer support service! I highly recommend you try this app. It solved all my problems and helps a lot with communication with customers.

Famous Follower
Hong Kong SAR
Time spent using app: Almost 2 years
December 1, 2020

I highly recommend Reamaze. The feature set are great and it has outstanding customer support. Staff is amazing.

STIRPARO Lingerie Stylists
Time spent using app: 7 months
November 30, 2020

Wow! Tightest integration with Shopify I've seen yet. Over the years we went from FreshDesk to Zendesk to HelpScout and now this app. Every function and detail is so thoroughly thought through and support is responsive. We're done looking for the perfect help desk software for our small business, found it. Thanks!

Sound Sandbox
United States
Time spent using app: Over 1 year
November 25, 2020

I just started using the app, and it was very easy to set up. I had a few questions, and customer service was quick and helpful. Overall excellent.

PEP Cosmetics
United States
Time spent using app: Over 1 year
November 24, 2020

Been using ReAmaze for like 3 months already. Awesome app. And definitely I can recommend for businesses with 3+ support teams! 1. Saves tons of time by keeping all tickets in one place: - Convenient filtering by STORES and ticket types - Single interface for tickets from various channels: email, Facebook direct and comments, etc. 2. Increases support quality by reducing the people factor 3. Eases the communication inside the team: allows convenient internal messages, etc. 4. Helps panning the support team load, providing easy-to-use, yet comprehensive reports 5. Saves time and helps managing the support team, by providing simple automation features 6. Finally, the support team DOES offer solutions. Not always the way I want or 100%-bullet-proof, but still those are solutions. Never was left alone with my issues

United States
Time spent using app: 4 months
November 22, 2020

Very convenient, and staff is very helpful! Any questions, and they answer super fast. Thank you so much

Everything Decorated
United States
Time spent using app: About 1 year
November 18, 2020

Still on the trial but so far it has been a joy to use.
I have yet to go through all the features but it has far more than Combidesk/Zendesk.
Extremely satisfied!

Anita Grant
United Kingdom
Time spent using app: 2 days