Live Chat + Chatbots = Sales
Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly
Multi-Store Customer Service
Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP
Easy Access to Customer Data
Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
About Reamaze Live Chat & Helpdesk
The Best Customer Service Helpdesk, Live Chat Support and Chatbot Platform for Small, Medium & Enterprise eCommerce Businesses on Shopify & Shopify Plus.
1000s of merchants rely on & switch to Re:amaze for live chat and customer support.
- More powerful, complete and affordable alternative compared to Zendesk, Gorgias, Tidio, Chatra.
- Manage multiple stores easily
- Top rated merchant support
- Not just chat, but also email, social, SMS, voice, Whatsapp + more
- Demos, training, and onboarding
- Boost sales, conversion, and retention
- Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.
Built for Shopify
Unlike Zendesk & Freshdesk, Re:amaze is natively integrated with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data right within support conversations.
- See cart content, track browsing activity and customer's screen w/ Re:amaze Live
- Send products to customers in chat
- Create dynamic canned replies w/ Shopify macros
- Create automated workflows w/ Shopify macros
- Use Live Chat + Bots to automatically engage specific types of customers w/ Shopify macros
- Measure your customer service team's revenue and sales impact
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.
Add Re:amaze Chat to your storefront. Create automated engagement campaigns via Cues. Specify the message, message duration, sender, add call-to-action buttons, and trigger on conditions:
- Current / Referring URL
- Total Shopify spend / order count
- Items in cart
- Exit intent
Use Re:amaze Chat + Cues for holiday promotions, special sales, cross-selling, up-selling, new product announcements, and more!
Reduce Customer Service Time via Automation + Bots
Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensures that.
- Pre-built chatbots help answer order related questions + questions covered in FAQ
- Build your own multi-step chatbots to help, guide and sell to customers
- Use AI powered Intents to classify support messages and predict customer sentiments accurately
- Create workflows to route, reply, assign, and tag tickets in your helpdesk
- Show status pages to alert customers of issues
- octane ai,
- and 20+ more,
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
$20 per additional staff user w/ volume based options available
Unlimited email inboxes
Social media & SMS support
Workflows and Macros
$40 per additional staff user w/ volume based options available
Basic features plus
Live view of site visitors
Custom hosted domain
Custom email appearance
$60 per additional staff user w/ volume based options available
Basic and Pro plus
Optional Classic Chat Mode
Contact us for more enterprise pricing and feature options
Volume based monthly pricing
White glove service
On-site or off-site training
Dedicated priority support
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
MYHD DJ STORE
La aplicación pese a estar en ingles tiene la opción de traducir manualmente los textos mas importantes (espero puedan tenerlo nativo pronto en español) ahorraría bastante trabajo. Sus funciones e integracion con shopify son muy buenas y rapidas de implementar.
entre las opciones que miramos para nosotros que estamos partiendo con el plan basico vamos sobrados y no cuesta tanto por agente a diferencia de otras empresas. (se puede incluso amoldar el plan a lo que necesites y asi no pagas demas)
el soporte en linea es excelente , se los recomiendo. Tomen su tiempo de prueba y estoy seguro les sera muy util.
Works really well for our needs. We don't use all of its functionality but for what we do use, it does the trick!
we used this app to manage our CRM, it has many good functions, it connects not only the email, but also the social medias, which save us a lot of time as everything is under 1 tab.
They have prepared with awesome FAQs in videos, though some of the FAQs are not so clear, but the customer support is very helpful and prompt in reply.
The BEST is they do not charge as per tier (some in the market charges super expensive for the volume of message you received), they charge based on the users we added and we can connect with many stores, with 1 price, that helps us to save a lot of money.