Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

by Reamaze

Live Chat, Chatbots, Customer Support & Customer Service + FAQ

5.0 of 5 stars(107 reviews)

Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly.

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP.

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros


About Reamaze Live Chat Helpdesk CRM

The Best Customer Service Helpdesk, Live Chat Support and Marketing Platform for eCommerce Businesses on Shopify & Shopify Plus. Here's why 1000s of merchants rely on & switch to Re:amaze for customer support

  • 5* rating & customer support
  • Chat, email, social, SMS, voice, Whatsapp in one place
  • Live demos and training
  • No coding required
  • Manage multiple stores in one account

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for e-commerce. Manage email, Facebook (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, and live chat ticket conversations in a shared team inbox and provide customer support that result in sales.

Built for Shopify

Unlike Zendesk, Freshdesk - Re:amaze is natively integrated with Shopify so you can access order data instantly. Edit / create orders, process refunds, cancellations, update customer/order data on-the-fly within support conversations. Also:

  • See cart content, track browsing activity and customer's screen w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic canned replies w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Re:amaze Chat to automatically engage specific types of customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact

Top Shopify apps like Smile, ReCharge, Octane AI, Klaviyo, & Stamped integrate with Re:amaze for data access without leaving your helpdesk ticketing and live chat support dashboard.

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty through automation.

Start by adding Re:amaze Chat to your storefront. Next, create automated engagement campaigns via Cues. Cues will allow you to specify the message, message duration, sender, add call-to-action buttons, and trigger on conditions such as:

  • Time on page
  • Current / Referring URL
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent
  • Etc

Use Re:amaze Chat + Cues for holiday promotions, special sales for VIP customers, cross-selling, up-selling, new product announcements, and various other events!

Reduce Customer Service Time via Automation + Bots

Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensures that.

  • Pre-built chatbots helps answer order related questions and questions covered in your FAQ
  • Build your own multi-step chatbot to help, guide and sell to customers
  • Use AI powered Intents to classify support messages and train Re:amaze to predict customer sentiment accurately
  • Create workflows to route, reply, assign, and tag tickets in your helpdesk
  • Show status pages to alert customers of backorders, delays, inventory issues

Integrates with

  • smile.io,
  • klaviyo,
  • slack,
  • shipstation,
  • octane ai,
  • and 20+ more

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user w/ volume based options available

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user w/ volume based options available

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Plus

$60/month

$60 per additional staff user w/ volume based options available

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

Enterprise Custom

$500/month

Contact us for more enterprise pricing and feature options

  • Annual plans

  • Volume based monthly pricing

  • Customizable features

  • White glove service

  • On-site or off-site training

  • Dedicated priority support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 107 reviews

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Sola Wood

Reamaze works great a customer service platform, it has tons of features, a variety of very useful tools, and a great customer service team (who probably use their own platform I imagine).

Their pricing is competitive and they've helped us out many, many times. The only thing I can say that is a drawback for them is their reporting, which doesn't give certain stats on an individual level (like first response time). Other than this, its been an intuitive, straight-forward, and useful service. Performance per dollar, I choose reamaze every time.

Developer reply

April 8, 2020

Thanks for the review! Just wanted to let you know that we do have a metric for first response time under the response time report. There's a unique toggle for this. Let us know if you can't find it. We'd also love to discuss the opportunity of building in a first response time metric for individual staff users. If this sounds good to you please let us know!

La Boutique MOSO

Great app with lots of functionalities and great support. We save a lot of time handling customer issues. We are very satisfied and highly recommend Reamaze

Neat®

Amazing App, Amazing Staff, some app developers are just there for the money and Some will go out of their way just to make their customers feel their best. And this is what Reamaze is about.
I can't talk enough about how amazing this app is, the best chat app I have ever used and I have tried a lot. The support team is amazingly friendly and helpful. Marvin You Rock, Thank you for everything, I will never change this app for anything.