The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for Small, Medium & Enterprise eCommerce Brands on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

• More powerful and complete compared to other helpdesks
• Manage multiple stores easily
• Not just chat, but also email, social, SMS, voice, Whatsapp
• Boost sales, conversion, and retention
• Top rated merchant support
• Demos, training, and onboarding
• Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
• Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze is natively integrated with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data right within support conversations.

• See cart content, track browsing activity and customer's screen w/ Re:amaze Live
• Send products to customers in chat
• Create dynamic canned replies w/ Shopify macros
• Create automated workflows w/ Shopify macros
• Use Live Chat + Bots to automatically engage specific types of customers w/ Shopify macros
• Measure your customer service team's revenue and sales impact
• Integrates with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign and more

Reduce Customer Service Time via Automation + Bots

Speed and accuracy defines your customer support and customer service experience. Enter Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

• Pre-built chatbots help answer order related questions + questions covered in FAQ
• Build your own multi-step chatbots to help, guide and sell to customers
• Use AI powered Intents to classify support messages and predict customer sentiments accurately
• Create workflows to route, reply, assign, and tag tickets in your helpdesk
• Show status pages to alert customers of issues

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Add Re:amaze Chat to your storefront. Create automated engagement campaigns via Cues. Specify the message, message duration, sender, add call-to-action buttons, and trigger-on conditions:

• Current / Referring URL
• Total Shopify spend / order count
• Items in cart
• Exit intent
• Etc.

Use Re:amaze Chat + Cues for holiday promotions, special sales, cross-selling, up-selling, new product announcements, and more!