Re:amaze AI Helpdesk & Chat

Re:amaze AI Helpdesk & Chat

Priser
Fra $29 pr. måned. Mulighed for gratis prøveperiode.
Populær hos butikker som din
Hjemmehørende i USA
Højdepunkter
Fungerer sammen med de nyeste temaer
Bedømmelse
4,3 (185)
Udvikler
Reamaze

Lever smartere support med AI-drevne chatbots og live chat—indbygget i en multikanal helpdesk.

Re:amaze er en AI-drevet helpdesk bygget til at støtte dine kunder og vækste din forretning. Administrer nemt e-mail, live chat, sociale medier, SMS og opkald fra en enkelt indbakke. Brug AI til at skrive svar, foreslå svar og automatisere opgaver, så dit team kan arbejde hurtigere og forblive konsistent. Spor samtaler sammen med ordrer, indtægter og anmeldelser for at forblive organiseret og holde kunderne tilbagevendende.

Re:amaze er en AI-drevet helpdesk bygget til at støtte dine kunder og vækste din forretning. Administrer nemt e-mail, live chat, sociale medier, SMS og opkald fra en enkelt indbakke. Brug AI til at skrive svar, foreslå svar og automatisere opgaver, så dit team kan arbejde hurtigere og forblive konsistent. Spor samtaler sammen med ordrer, indtægter og anmeldelser for at forblive organiseret og holde kunderne tilbagevendende. mere
  • Foren e-mail, sociale medier, SMS, stemmesamtaler for alle butikker i en enkelt indbakke
  • Administrer, rediger og opret Shopify-ordrer direkte i kundesupport og chats
  • Brug AI til at skrive svar, bygge chatbots, opsummere og oprette FAQ-artikler
  • Automatiser almindelige opgaver og mønstre med data og regler for at spare tid
  • Tilfredshedsundersøgelser, status sider, push-notifikationer for at holde kunderne engagerede

Indeholder maskinoversat tekst

Vis oprindelig
Populær hos butikker som din
Hjemmehørende i USA
Højdepunkter
Fungerer sammen med de nyeste temaer

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Fungerer sammen med

  • Betaling
  • smile.io
  • klaviyo
  • shipstation
  • octane ai
  • smsbump
  • wordpress

Priser

Re:amaze Basic

$29 om måneden

eller $313.20 om året, og spar 10 %

$29 pr. ekstra medarbejderbruger. Billetvolumenbaserede muligheder med ubegrænsede brugere og årlige planer tilgængelige.

  • Ubegrænsede e-mail indbakker
  • Sociale integrationer
  • Live chat og chatbots
  • Trænbar AI-intentioner
  • Arbejdsgange og makroer
  • FAQ
  • 1.000 gratis push-notifikationer

14-dages gratis prøveperiode

Re:amaze Pro

$49 om måneden

eller $529.20 om året, og spar 10 %

$49 pr. ekstra medarbejderbruger. Billetvolumenbaserede muligheder med ubegrænsede brugere og årlige planer tilgængelige.

  • Basisfunktioner +
  • Multi-butik
  • SMS og VOIP-integrationer
  • Live View
  • Avancerede rapporter
  • Brugerdefinerede domæner
  • Statusside
  • 1.000 gratis push-notifikationer

14-dages gratis prøveperiode

Re:amaze Plus

$69 om måneden

eller $745.20 om året, og spar 10 %

$69 pr. ekstra medarbejderbruger. Billetvolumenbaserede muligheder med ubegrænsede brugere og årlige planer tilgængelige.

  • Basis + Pro +
  • Medarbejderrapporter, roller, skift, fridage
  • Afdelinger
  • Tilfredshedsundersøgelser
  • FAQ-historik
  • Samsurfing
  • SSO
  • 2.000 gratis push-notifikationer

14-dages gratis prøveperiode

Enterprise Custom

$899 om måneden

Kontakt os for mere enterprise-prisfastsættelse og funktionsmuligheder

  • Tilpassede funktioner
  • Billetvolumenbaseret eller årlig prisfastsættelse
  • Håndholdt service og træning
  • Dedikeret prioriteret support

14-dages gratis prøveperiode

Indeholder maskinoversat tekst

Vis oprindelig

Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder

Anmeldelser (185)

Samlet bedømmelse
4,3
Antal pr. bedømmelsesniveau
  • 88 % af bedømmelserne er på 5 stjerner
  • 2 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 6 % af bedømmelserne er på 1 stjerner
27. juni 2025

AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.

Ancient Extracts
Storbritannien
28 minutter bruger appen
Redigeret 7. april 2025

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources.

Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language.

Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update.

We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team.

Avoid this CRM at all costs—it's a costly mistake.

EDIT:
You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.

E-Euphoria Romania
Bulgarien
Cirka en time bruger appen
Reamaze svarede 4. april 2025

Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that they are only ever working with our merchants in a way that is professional, courteous and friendly.

Additionally, we'll be working with our Product teams to identify and prioritize AI improvements to help us support the "intents" feature with more AI-elements and across multiple languages. It looks like our support team did follow up with our Engineering team and provide an update on all issues raised, but if you'd ever like to give Re:amaze another try we'll be standing by to offer a complimentary onboarding session and assist in any way we can!

30. januar 2025

Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.

WildRoots Gear
USA
Cirka en måned bruger appen
11. december 2024

An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.

Celia Dee
Israel
Mere end et år bruger appen
9. august 2024

This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.

PaulaMax Jewelry
USA
Næsten 6 år bruger appen
Reamaze svarede 13. august 2024

Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!

Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.

While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.

Support

Appsupport leveres af Reamaze.

Udvikler

Reamaze

2155 East Warner Road, Tempe, AZ, 85284, US

Lanceret

1. april 2014 · Ændringslog

Flere apps som denne

4,4 ud af 5 stjerner 855 anmeldelser i alt Gratis abonnement tilgængeligt
Bedre salgssupport med chatbot og live chat i én helpdesk
4,2 ud af 5 stjerner 555 anmeldelser i alt Mulighed for gratis prøveperiode
Løs supportforespørgsler øjeblikkeligt og voks din forretning.
4,9 ud af 5 stjerner 10 anmeldelser i alt Gratis abonnement tilgængeligt
Forbedr kundeservice med en AI chatbot og 24/7 live chat

Vil du tilføje en app?

Prøv Shopify gratis i 3 dage