Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Preisgestaltung
Ab $29/Monat. Kostenloser Test verfügbar.
Highlights
Kompatibel mit den neuesten Themes
Bewertung
4,4 (255)
Entwickler
Reamaze

Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team. mehr
  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to create replies, write FAQ articles, build chatbots, and even summarize
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged

Enthält unübersetzten Text

Übersetzung anzeigen
Highlights
Kompatibel mit den neuesten Themes

Nachrichten in Echtzeit

Agentstatistiken, KI-Chatbots, Kundeneinblicke, Chat per E-Mail, Verschlüsselung, Datei-Uploads, Live-Chat, Push-Benachrichtigungen, SMS, Social Media, Videoanrufe, Sprachunterstützung

Automatisierte Antworten

Cross-Selling, FAQs, Begrüßungen, Bestellupdates, Produktempfehlungen, Schnelle Antworten, Umfragen, Upsell

Anpassung

Agentavatar, Geschäftszeiten, Chatzuweisung, Chatschaltflächen, Chatflows, Chatfenster, Farbe und Schriftart, Emojis und Sticker, Tagging, Begrüßungsnachrichten

Eingeführt

1. April 2014 · Changelog

Sprachen

Englisch

Für diese App ist keine Übersetzung auf Deutsch vorhanden.

Kategorien

Kompatibel mit

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Preisgestaltung

Re:amaze Basic

$29 / Monat

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

14-tägiger kostenloser Test

Re:amaze Pro

$49 / Monat

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

14-tägiger kostenloser Test

Re:amaze Plus

$69 / Monat

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

14-tägiger kostenloser Test

Enterprise Custom

$899 / Monat

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

14-tägiger kostenloser Test

Re:amaze Basic

$29 / Monat

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

14-tägiger kostenloser Test

Re:amaze Pro

$49 / Monat

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

14-tägiger kostenloser Test

Re:amaze Plus

$69 / Monat

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

14-tägiger kostenloser Test

Enterprise Custom

$899 / Monat

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

14-tägiger kostenloser Test

Enthält unübersetzten Text

Übersetzung anzeigen

Alle Gebühren werden in USD berechnet. Wiederkehrende und nutzungsabhängige Gebühren werden alle 30 Tage in Rechnung gestellt. Alle Preisoptionen anzeigen

Rezensionen (255)

Gesamtbewertung
4,4
Anzahl pro Bewertungsstufe
  • 91 % der Bewertungen sind 5 Sterne
  • 3 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 4 % der Bewertungen sind 1 Sterne
16. Mai 2024

A great user-friendly help desk service. Streamlines all of our emails and calls into neat categories and saves our company a huge amount of time. Dakota is just a call away if I ever need anything. We've been with re:amaze for several years now, and we keep growing, I would attribute a lot of that growth to the efficiency in which we service our customers.

True Leaf Market
Vereinigte Staaten
Mehr als 4 jahre mit der App
21. Mai 2024

Enjoying ReAmaze so far. It is far more streamlined than the other platform I used. Dakota has been fantastic to work with! He is very knowledgeable, helped with onboarding, and made everything very easy to migrate from another platform. Thank you!

Wad-Free® by Brayniacs LLC
Vereinigte Staaten
13 tage mit der App
22. Januar 2024

We've been using Re:Amaze for over 2 years now and our experience with them have been a blast! Their support is top-notched. They fix every bug we submit within minutes. Very easy to use and the best feature is it lets us manage all 7 pages through 1 single platform.

Puppy Mothers
Vereinigtes Königreich
Etwa 2 jahre mit der App
27. Januar 2024

Huh... I guess, I didn't want a CRM. I wanted helpdesk software.
My first experience with helpdesk software was with Gorgias, and they weren't a bad choice. But, in the end, they had a few things that just didn't fit with us. We are big users of the mobile app and email. I had just finished customizing our interaction with Gorgias using their API but still bailed because the main thing I needed was a smooth interaction with the application that I could only get with Reamaze. Very happy so far. My next steps are integrating voice and customizing the chat interaction.

Parts Brite
Vereinigte Staaten
Etwa 2 monate mit der App
28. Dezember 2023

We were previous clients of Gorgias (terrible service, would not recommend) and made the swap to Reamaze about two years ago.

In that time, Reamaze has delivered on every promise they've made to us. Their support is also responsive and unlike Gorgias (constant crashing, no way to let our customers know that Gorgias was down, customer support that set up calls only to not show up for the calls multiple times), we have never experienced Downtime with Reamaze. We're an e-commerce business with high ticket items so being able to have reliable, consistent communication with our customers is extremely important and Reamaze has yet to disappoint.

If you're familiar with any of the larger platforms, setting up the backend is fairly simple. If you're not, it may require some assistance in getting set up.

Happy to give Reamaze a recommendation!

Headphones.com
Vereinigte Staaten
Mehr als 2 jahre mit der App

Support

Reamaze kann alle Fragen beantworten, die du zu Reamaze Live Chat Helpdesk CRM hast.

Entwickler

Reamaze

2155 East Warner Road, Tempe, AZ, 85284, US

Ressourcen

Dieser Entwickler bietet keinen direkten Support auf Deutsch an.

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