Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Desde $29 al mes. Prueba gratis de 14 días. Se pueden aplicar cargos adicionales.
Calificación (4,7)
Reseñas
Desarrollador

Acerca de esta aplicación

Fecha de lanzamiento

1 de abril de 2014

Idiomas

Inglés

Se integra con

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Support and Engage Customers with Live Chat, Chatbots, FAQ, and Automation in a Unified Team Inbox.

Re:amaze is a customer support and engagement platform built for eCommerce. Work faster, look professional, and retain happier customers with support and engagement tools like built-in FAQ, Live Chat, Chatbots, Web Push Notifications, Status Pages, and Surveys, all in a Multi-Channel and Unified Team Inbox. Connect to 30+ popular apps to lift efficiency. Use smart macros and automated workflows (AI Intents) with instant access to customer order info to save time and focus on what you do best.

Re:amaze is a customer support and engagement platform built for eCommerce. Work faster, look professional, and retain happier customers with support and engagement tools like built-in FAQ, Live Chat, Chatbots, Web Push Notifications, Status Pages, and Surveys, all in a Multi-Channel and Unified Team Inbox. Connect to 30+ popular apps to lift efficiency. Use smart macros and automated workflows (AI Intents) with instant access to customer order info to save time and focus on what you do best. más
  • Manage customer support requests from email, chat, social, SMS, voice and more.
  • Create automated engagement, push, and chatbot prompts w/ AI to get more sales.
  • Manage, modify, and create Shopify orders directly while talking to customers.

Precios

Prueba gratis de 14 días

Re:amaze Basic

$29/mes

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

Re:amaze Pro

$49/mes

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

Re:amaze Plus

$69/mes

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

Enterprise Custom

$899/mes

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support
  • Best for Shopify Plus

Re:amaze Basic

$29/mes

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

Re:amaze Pro

$49/mes

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

Re:amaze Plus

$69/mes

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

Enterprise Custom

$899/mes

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support
  • Best for Shopify Plus

Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios

215 reseñas

Calificación general
4,7
Recuentos por nivel de calificación
  • El 94% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
15 de enero de 2023

I cancelled my subscription in advance of my rebill date but Remaze went ahead and charged me anyway. After contacting Shopify support, they refused to refund me the funds for my subscription cancellation. I'm definitely not "reamazed" by this.

Better Bath Better Body
Estados Unidos
Tiempo de uso de la aplicación: Alrededor de 1 mes
Reamaze respondió 30 de enero de 2023

Thank you for leaving a review.

Our team had looked into this issue and did not find any mis-charges to your account. Since you had canceled your subscription before the next billing date, you were not charged for the next month. You're always welcome to view your past invoices in your account from Settings > Subscription > Payment History.

A member of our team had reached out to you to explain how there may have been a confusion with how the Re:amaze billing date can be different than the Shopify billing date. If you have any further questions about this, please reply to our email or feel free to start a new conversation with our team at support@reamaze.com.

2 de enero de 2023

Such a great app, brings all of customer service into one spot. Use it with RingCentral and makes phone calls easy to handle and record, seeing all the customers details in one spot. Very happy

Cuffed.com.au
Australia
Tiempo de uso de la aplicación: Más de 2 años
23 de diciembre de 2022

We are fairly new to reamaze (using it now for a little over a month) but fell completely in love. We have been using a different CRM app but their recent pricing changes and lack of attention to small business needs (I understand large companies are valuable customers but you should not abandon your first backers) made us look for an alternative. And are wee happy to have found reamaze.
It was super easy to install and get configured to our branding and needs and we have so far seen great feedback from customers on our support and for the ease of use the chat and helpdesk.
We are so happy we found reamaze and made the switch.

Tico Coffee Roasters
Estados Unidos
Tiempo de uso de la aplicación: 22 días

Acerca de esta aplicación

Fecha de lanzamiento

1 de abril de 2014

Idiomas

Inglés

Se integra con

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Creada por Reamaze

Acerca de Reamaze

Calificación promedio: 4,7

9 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify

Soporte técnico

Enviar un mensaje

(408) 520-1217

support@reamaze.com

Este desarrollador no ofrece soporte técnico directo en Español.

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