Reamaze Live Chat & Helpdesk

par Reamaze

Customer service, chatbot, live chat, ticketing, FAQ platform

204 avis
À partir de $29 /mois. Essai gratuit de 14 jours. Des frais supplémentaires peuvent s'appliquer.
Voir la boutique de démonstration

Section des valeurs clés

Centralized customer service

Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.

Boost sales and engagement

Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.

Automate teams & common tasks

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros

  • Powerful live chat and chatbots designed for eCommerce.
  • Multi-channel shared inbox designed for team collaboration.
  • Fully integrated with Shopify for order management.
  • Create automated messages that target Shopify customers.
  • FAQ help center designed to educate your customers.
  • Launch pre-built chatbots and create custom chatbots with rules.
  • Message customers automatically on your storefront.
  • Chat with customers in real time and offer amazing service.
  • Access your Re:amaze dashboard through our mobile apps.
  • Real time Shopify data also accessible through the mobile app.
  • Manage conversations and teams through the mobile app.
  • Use response templates and insert FAQ articles with ease!
  • Powerful live chat and chatbots designed for eCommerce.
  • Multi-channel shared inbox designed for team collaboration.
  • Fully integrated with Shopify for order management.
  • Create automated messages that target Shopify customers.
  • FAQ help center designed to educate your customers.
  • Launch pre-built chatbots and create custom chatbots with rules.
  • Message customers automatically on your storefront.
  • Chat with customers in real time and offer amazing service.
  • Access your Re:amaze dashboard through our mobile apps.
  • Real time Shopify data also accessible through the mobile app.
  • Manage conversations and teams through the mobile app.
  • Use response templates and insert FAQ articles with ease!
Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

Why merchants love Re:amaze's live chat and customer support solutions:

  • More powerful and complete compared to other helpdesks like Zendesk
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, WhatsApp
  • Boost sales, conversion, and retention
  • Highly rated merchant support
  • Demos, training, and onboarding
  • Access popular Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works w/ Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, Yotpo, ActiveCampaign and 20+ more

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status and issues page

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.

Date de lancement

April 01, 2014

S'intègre à

  • smile.io
  • klaviyo
  • shipstation
  • octane ai
  • and 20+ more
  • smsbump
Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

Why merchants love Re:amaze's live chat and customer support solutions:

  • More powerful and complete compared to other helpdesks like Zendesk
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, WhatsApp
  • Boost sales, conversion, and retention
  • Highly rated merchant support
  • Demos, training, and onboarding
  • Access popular Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works w/ Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, Yotpo, ActiveCampaign and 20+ more

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status and issues page

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.

Date de lancement

April 01, 2014

S'intègre à

  • smile.io
  • klaviyo
  • shipstation
  • octane ai
  • and 20+ more
  • smsbump

Tarifs Essai gratuit de 14 jours

Afficher toutes les options de prix

Re:amaze Basic

$29 par mois

$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable Intents
  • Workflows and Macros
  • FAQ
  • 1000 Free Push Notifications

Re:amaze Pro

$49 par mois

$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic Features +
  • Multi Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1000 Free Push Notifications

Re:amaze Plus

$69 par mois

$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2000 Free Push Notifications

Enterprise Custom

$899 par mois

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Optional Ticket Volume Based Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support
  • Best for Shopify Plus

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

4.8 de 5 étoiles

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

  • 5 de 5 étoiles
    95 % des évaluations sont des évaluations à 5 étoiles
    194
  • 4 de 5 étoiles
    2 % des évaluations sont des évaluations à 4 étoiles
    5
  • 3 de 5 étoiles
    1 % des évaluations sont des évaluations à 3 étoiles
    2
  • 2 de 5 étoiles
    0 % des évaluations sont des évaluations à 2 étoiles
    1
  • 1 de 5 étoiles
    1 % des évaluations sont des évaluations à 1 étoiles
    2
Afficher les 204 avis
5 de 5 étoiles
14 avril 2022

TV REMOTES

I've been using Reamaze for over 2 years. We got 1800 emails behind and we couldn't keep up, the automation and the workflows options that you can implement are a godsend. I just had my second Support call with Dakota. They offer one on one support when you are trying it to a Reamaze to a new level. This time I learnt how to use "Intents" this will save even more time, when dealing with customer inquiries via chat and email. Don't know where we would be without Reamaze. Thank you so much!

5 de 5 étoiles
1 avril 2022

Oaktone

I looked for a long time for an app to give me a robust helpdesk AND to help me manage conversations across email and social media apps. Reamaze is it. Customer support has been amazing and I can't wait to incorporate everything this app has into my workflow as we grow.

5 de 5 étoiles
21 mars 2022

Moderno Collections

Probably the best CRM for Shopify. We like the user-based pricing model. We also like that it connects to our Socials.

Afficher tous les avis

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