Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

da Reamaze

Live Chat Customer Service + Chatbots & Helpdesk with FAQ

4.9 stelle su 5(157 recensioni)

Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer FAQ questions instantly

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros


Su Reamaze Live Chat & Helpdesk

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

  • More powerful and complete compared to other helpdesks
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
  • Boost sales, conversion, and retention
  • Top rated merchant support
  • Demos, training, and onboarding
  • Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates natively with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status when issues arise

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your store.

Si integra con

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

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Prezzi 14 giorni di prova gratuita

Vedi tutte le opzioni di prezzo
Re:amaze Basic

$29/mese

$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Unlimited Email Inboxes

  • Social Integrations

  • Live Chat and Chatbots

  • Trainable Intents

  • Workflows and Macros

  • FAQ

  • 1000 Free Push Notifications

Re:amaze Pro

$49/mese

$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic Features +

  • Multi Store

  • SMS and VOIP Integrations

  • Live View

  • Advanced Reports

  • Custom Domains

  • Status Page

  • 1000 Free Push Notifications

Re:amaze Plus

$69/mese

$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic + Pro +

  • Staff Reports, Roles, Shifts, Days Off

  • Departments

  • Satisfaction Surveys

  • FAQ History

  • Co-Browse

  • SSO

  • 2000 Free Push Notifications

Enterprise Custom

$899/mese

Contact us for more enterprise pricing and feature options

  • Customizable Features

  • Optional Ticket Volume Based Pricing

  • Hands-On Service and Training

  • Dedicated Priority Support

  • Best for Shopify Plus

* Tutte le spese sono fatturate in USD. Le spese ricorrenti, comprese le spese per utilizzo o mensili, sono fatturate ogni 30 giorni.

4.9 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.
  • 5 stelle su 5
    Il 97% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 2% delle recensioni sono di 4 stelle
    (3)
  • 3 stelle su 5
    Il 1% delle recensioni sono di 3 stelle
    (2)
  • 2 stelle su 5
    Il 0% delle recensioni sono di 2 stelle
    (0)
  • 1 stelle su 5
    Il 0% delle recensioni sono di 1 stelle
    (0)

Le recensioni più recenti

Venum

LOVE their customer support. They are always helpful when we have questions about our chatbots and respond very quickly.

Her Pony

Most amazing customer support app in Shopify. Seamless integration and amazing features. Support is always there to help with setup. Highly recommend.

WOWGO BOARD

Their customer service is amazing! They are helpful! They can answer my question quickly, good job!!