Categorie correlate

Reamaze Live Chat Helpdesk CRM

di Reamaze

Customer service, chatbot, chat support, ticketing, CRM, FAQ

211 recensione
Informazioni sull’app di Shopify

  • Popolare tra le attività negli Stati Uniti

A partire da $29/mese. Prova gratuita di14 giorni. Possono essere applicati costi aggiuntivi.
Vedi il negozio demo

Sezione dei valori chiave

Centralized customer service

Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.

Boost sales and engagement

Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.

Automate teams & common tasks

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros

Galleria immagini in evidenza

  • Powerful live chat and chatbots designed for eCommerce.
  • Multi-channel shared inbox designed for team collaboration.
  • Fully integrated with Shopify for order management.
  • Create automated messages that target Shopify customers.
  • FAQ help center designed to educate your customers.
  • Launch pre-built chatbots and create custom chatbots with rules.
  • Message customers automatically on your storefront.
  • Chat with customers in real time and offer amazing service.
  • Access your Re:amaze dashboard through our mobile apps.
  • Real time Shopify data also accessible through the mobile app.
  • Manage conversations and teams through the mobile app.
  • Use response templates and insert FAQ articles with ease!
  • Powerful live chat and chatbots designed for eCommerce.
  • Multi-channel shared inbox designed for team collaboration.
  • Fully integrated with Shopify for order management.
  • Create automated messages that target Shopify customers.
  • FAQ help center designed to educate your customers.
  • Launch pre-built chatbots and create custom chatbots with rules.
  • Message customers automatically on your storefront.
  • Chat with customers in real time and offer amazing service.
  • Access your Re:amaze dashboard through our mobile apps.
  • Real time Shopify data also accessible through the mobile app.
  • Manage conversations and teams through the mobile app.
  • Use response templates and insert FAQ articles with ease!

Dettagli dell’app

Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

Why merchants love Re:amaze's live chat and customer support solutions:

  • More powerful and complete compared to other helpdesks like Zendesk
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, WhatsApp
  • Boost sales, conversion, and retention
  • Highly rated merchant support
  • Demos, training, and onboarding
  • Access popular Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works w/ Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, Yotpo, ActiveCampaign and 20+ more

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status and issues page

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.

Data di lancio

April 01, 2014

Si integra con

  • smile.io
  • klaviyo
  • shipstation
  • octane ai
  • and 20+ more
  • smsbump
Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

Why merchants love Re:amaze's live chat and customer support solutions:

  • More powerful and complete compared to other helpdesks like Zendesk
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, WhatsApp
  • Boost sales, conversion, and retention
  • Highly rated merchant support
  • Demos, training, and onboarding
  • Access popular Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works w/ Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, Yotpo, ActiveCampaign and 20+ more

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status and issues page

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.

Data di lancio

April 01, 2014

Si integra con

  • smile.io
  • klaviyo
  • shipstation
  • octane ai
  • and 20+ more
  • smsbump

Prezzi Prova gratuita di14 giorni

Vedi tutte le opzioni di prezzo

Re:amaze Basic

$29/mese

$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable Intents
  • Workflows and Macros
  • FAQ
  • 1000 Free Push Notifications

Re:amaze Pro

$49/mese

$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic Features +
  • Multi Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1000 Free Push Notifications

Re:amaze Plus

$69/mese

$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2000 Free Push Notifications

Enterprise Custom

$899/mese

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Optional Ticket Volume Based Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support
  • Best for Shopify Plus

* Tutte le spese sono fatturate in USD.
** Gli addebiti ricorrenti, comprese le spese per utilizzo o mensili, sono fatturati ogni 30 giorni.

Recensioni

4.7 stelle su 5

La valutazione complessiva riflette lo stato attuale dell’app. Tiene in considerazione tutte le recensioni relative all’app ma dà priorità a quelle più recenti.

Numero di recensioni per livello
  • Il 94% delle recensioni ha 5 stelle
    199
  • Il 3% delle recensioni ha 4 stelle
    6
  • Il 1% delle recensioni ha 3 stelle
    2
  • Il 0% delle recensioni ha 2 stelle
    1
  • Il 1% delle recensioni ha 1 stelle
    3
Visualizza tutte le 211 recensioni

Elenco delle recensioni

Filtra e ordina le recensioni

  • 1 stelle su 5
    3 agosto 2022

    TheMillenniumBride

    Località Stati Uniti
    Tempo di utilizzo dell’app 4 giorni

    They will keep contacting via email well after you deleted their app. Their emails also don't have any unsubscribe links either. I emailed them to be unsubscribed, they said I was. Few days later I get an email again. Be warned.

    Risposta dello sviluppatore
    3 agosto 2022

    Hello! Thank you for the candid feedback. The emails we send during the trial period is designed to provide guidance on next steps. We will improve this process as soon as possible and offer a better experience for unsubscribing from these messages. We hope you will try Re:amaze again in the near future.

  • 5 stelle su 5
    29 luglio 2022

    Ling's Moment

    Località RAS di Hong Kong
    Tempo di utilizzo dell’app Oltre un anno

    This app is very helpful. We can manage messages from almost all channels (*Pinterest and Youtube are not supported yet) on 1 platform and see the data. And the support is great!

  • 4 stelle su 5
    26 luglio 2022

    The Artists Quarter

    Località Regno Unito
    Tempo di utilizzo dell’app 3 mesi

    Really enjoyed using the app - we searched lots of CRMs and this was the best. The chat feature was a bit too clunky and we didn't have many customers coming through so we reverted to our old chat feature. So, we only used the email function, which is excellent. The only problem for us with that was the price. For a small start up company, it's just too expensive for us, but I'm sure it's great for companies with higher turnovers.

Visualizza tutte le recensioni

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