Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

요금제
월 $29부터. 무료 체험 이용 가능.
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평점
4.5 (263)
개발자
Reamaze

Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team. 더 보기
  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to create replies, write FAQ articles, build chatbots, and even summarize
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged
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이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

  • 결제
  • smile.io
  • klaviyo
  • shipstation
  • octane ai
  • and 20+ more
  • smsbump

요금제

Re:amaze Basic

$29 /월

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

14일 무료 체험

Re:amaze Pro

$49 /월

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

14일 무료 체험

Re:amaze Plus

$69 /월

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

14일 무료 체험

Enterprise Custom

$899 /월

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

14일 무료 체험

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (263)

전체 평점
4.5
평점 수준당 개수
  • 평점의 90%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2024년 12월 11일

An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.

Celia Dee
이스라엘
앱 사용 기간 1년 초과
2025년 1월 30일

Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.

WildRoots Gear
미국
앱 사용 기간 대략 1개월
2025년 4월 7일에 편집됨

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources.

Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language.

Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update.

We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team.

Avoid this CRM at all costs—it's a costly mistake.

EDIT:
You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.

E-Euphoria Romania
불가리아
앱 사용 기간 대략 1시간
답글 Reamaze개 2025년 4월 4일

Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that they are only ever working with our merchants in a way that is professional, courteous and friendly.

Additionally, we'll be working with our Product teams to identify and prioritize AI improvements to help us support the "intents" feature with more AI-elements and across multiple languages. It looks like our support team did follow up with our Engineering team and provide an update on all issues raised, but if you'd ever like to give Re:amaze another try we'll be standing by to offer a complimentary onboarding session and assist in any way we can!

2025년 4월 7일에 편집됨

We've been using re:amaze for about four years now and have been very satisfied so far. The ease of use and user-friendly interface is a great contributor to our CS efficiency, and it is well-liked by our agents due to this as well.
It goes without saying that a CRM should also provide great service to it's own customers. Special shout-out to Dakota and his developers, the support we've received from re:amaze has always been super!

Nordic ProStore
핀란드
앱 사용 기간 거의 5년
2025년 1월 23일

Dakota helps our company realy good! Thank you!

Ouder en Kind Plezier
네덜란드
앱 사용 기간 14일

지원

앱 지원은 Reamaze에서 제공합니다.

리소스

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

개발자

Reamaze

2155 East Warner Road, Tempe, AZ, 85284, US

출시됨

2014년 4월 1일 · 변경 로그

이 앱과 비슷한 더 많은 앱 보기

4.6 별 5개 중 총 리뷰 1966개 무료 플랜 사용 가능
Offer great service with AI chat bots, live chat, and helpdesk
4.2 별 5개 중 총 리뷰 717개 무료 체험 이용 가능
Instantly resolve support inquiries and grow your business.
4.9 별 5개 중 총 리뷰 814개 무료 플랜 사용 가능
Convert with AI helpdesk,help center,Email inbox,WhatsApp,GPT4

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