Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

Reamaze

Live Chat Customer Service + Chatbots & Helpdesk with FAQ

4.9 별 5개 중(165 리뷰)

Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer FAQ questions instantly

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros


Reamaze Live Chat & Helpdesk 정보

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

  • More powerful and complete compared to other helpdesks
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
  • Boost sales, conversion, and retention
  • Top rated merchant support
  • Demos, training, and onboarding
  • Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates natively with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status when issues arise

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your store.

통합하기

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

작업 중인 앱 보기

예제 스토어에서 앱 작동 방법을 탐색합니다.

예제 스토어 보기

미디어 갤러리

지원

가격 14 일간 무료 체험

모든 가격 옵션 보기

Re:amaze Basic

$29/월

$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Unlimited Email Inboxes

  • Social Integrations

  • Live Chat and Chatbots

  • Trainable Intents

  • Workflows and Macros

  • FAQ

  • 1000 Free Push Notifications

Re:amaze Pro

$49/월

$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic Features +

  • Multi Store

  • SMS and VOIP Integrations

  • Live View

  • Advanced Reports

  • Custom Domains

  • Status Page

  • 1000 Free Push Notifications

Re:amaze Plus

$69/월

$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic + Pro +

  • Staff Reports, Roles, Shifts, Days Off

  • Departments

  • Satisfaction Surveys

  • FAQ History

  • Co-Browse

  • SSO

  • 2000 Free Push Notifications

Enterprise Custom

$899/월

Contact us for more enterprise pricing and feature options

  • Customizable Features

  • Optional Ticket Volume Based Pricing

  • Hands-On Service and Training

  • Dedicated Priority Support

  • Best for Shopify Plus

* 모든 비용은 미국 달러로 청구됩니다. 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

4.9 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.
  • 5 별 5개 중
    평가의 97%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 2%는 별점 4 입니다.
    (3)
  • 3 별 5개 중
    평가의 1%는 별점 3 입니다.
    (2)
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
    (0)
  • 1 별 5개 중
    평가의 0%는 별점 1 입니다.
    (0)

가장 최근 리뷰

Tahoor Store

The best of the best support desk / chat systems I have used. The most amazing thing with Reamaze was the ability to add multiple brands for a very very low cost. I have all my brands in one dashboard, and never miss a single customer query. Since it's connected to shopify, it gives me all info about a customer who I am talking to. Amazing job guys!

Aria Lattner

The absolute best support app BY FAR! I have used Gorgais, Intercom, ZenDesk, and MANY others... Nothing comes close to Reamaze. Not only is the product itself significantly better, but most importantly, the support is INCREDIBLE!!! By far the best support I have ever received from any piece of software in my 25+ year career! Use Reamaze, you will not regret it!!! It's not just better for the money -- it is just plain better!!! Gorgais and the rest do not come close.

Fire Department Coffee

We recently switched to Re:Amaze from another customer service helpdesk application and our experience so far has been great. The support team is so helpful and accommodating. We are happy to have made the switch!