Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

Reamaze

Live Chat Customer Service + Chatbots & Helpdesk with FAQ

4.9 별 5개 중(168 리뷰)

Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer FAQ questions instantly

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros


Reamaze Live Chat & Helpdesk 정보

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

  • More powerful and complete compared to other helpdesks
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
  • Boost sales, conversion, and retention
  • Top rated merchant support
  • Demos, training, and onboarding
  • Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates natively with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status when issues arise

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your store.

통합하기

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

작업 중인 앱 보기

예제 스토어에서 앱 작동 방법을 탐색합니다.

예제 스토어 보기

미디어 갤러리

지원

가격 14 일간 무료 체험

모든 가격 옵션 보기

Re:amaze Basic

$29/월

$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Unlimited Email Inboxes

  • Social Integrations

  • Live Chat and Chatbots

  • Trainable Intents

  • Workflows and Macros

  • FAQ

  • 1000 Free Push Notifications

Re:amaze Pro

$49/월

$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic Features +

  • Multi Store

  • SMS and VOIP Integrations

  • Live View

  • Advanced Reports

  • Custom Domains

  • Status Page

  • 1000 Free Push Notifications

Re:amaze Plus

$69/월

$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic + Pro +

  • Staff Reports, Roles, Shifts, Days Off

  • Departments

  • Satisfaction Surveys

  • FAQ History

  • Co-Browse

  • SSO

  • 2000 Free Push Notifications

Enterprise Custom

$899/월

Contact us for more enterprise pricing and feature options

  • Customizable Features

  • Optional Ticket Volume Based Pricing

  • Hands-On Service and Training

  • Dedicated Priority Support

  • Best for Shopify Plus

* 모든 비용은 미국 달러로 청구됩니다. 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

4.9 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.
  • 5 별 5개 중
    평가의 96%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 3%는 별점 4 입니다.
    (5)
  • 3 별 5개 중
    평가의 1%는 별점 3 입니다.
    (2)
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
    (0)
  • 1 별 5개 중
    평가의 0%는 별점 1 입니다.
    (0)

가장 최근 리뷰

AUSTRO

We have been using this application for couple of weeks. The integration was so easy and it is backed by a nice tech team.

UMade

Great app! It runs smoothly. We can manage conversations from different stores (under the same brand) together with this app. Highly recommended!

www.holz-modell.de

I was looking for a help desk system so that I could optimize customer support. I was not so much interested in chat as in a centralized view of customers (IG, FB, Mail, Shopify, Chat) and their problems. This is the only way I can best help. Now I'm excited about chat, FAQ, shopify integration, workflows, intents etc. There is still a lot I want to discover and use, but there is still time before peak season. One star deduction. Why? Price. I would like to see more tiered pricing. My 1-level support doesn't need all the features by a long shot, but I still have to pay per user for the full package. Unfortunately that does not fit! I think Re:Amaze and I need to talk about this again. Can I still recommend it? Absolutely! Once you have a significant amount of customers and orders, you need it.

개발자 회신

2021년 3월 26일

Hello! Thank you for the candid review :) Please message us through your account and we'd be more than happy to discuss our volume based pricing with you or perhaps work with you on a custom plan. Just mention this review and our support team will know how to redirect you.