Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

요금제
월 $29부터. 무료 체험 이용 가능.
하이라이트
미국의 비즈니스에서 인기 있는 앱
최신 테마와 작동
평점
4.4 (259)
개발자
Reamaze

Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team. 더 보기
  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to create replies, write FAQ articles, build chatbots, and even summarize
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged
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언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

실시간 메시지 전달

AI 챗봇, 실시간 채팅, SMS, 이메일 채팅, 음성 지원, 영상 통화, 소셜 미디어, 파일 업로드, 여러 언어, 푸시 알림, 에이전트 분석, 암호화, 고객 분석 정보

자동 응답

FAQ, 인사말, 추천 제품, 빠른 응답, 주문 업데이트, 교차 판매, 상향 판매, 설문조사, 대화 내용 보내기

맞춤 설정

색상 및 글꼴, 이모티콘 및 스티커, 채팅 창, 업무 시간, 환영 메시지, 채팅 버튼, 태그 지정, 채팅 할당, 채팅 흐름, 에이전트 아바타

채널

이메일, SMS, 실시간 채팅, 챗봇, 전화, 소셜 미디어, 셀프서비스, 지원 센터, 연락처 양식, FAQ

워크플로 자동화

자동-응답, 응답 템플릿, AI 응답, AI 요약, 티켓 발행, 통합 받은 편지함, 자동-할당, 규칙 기반 트리거, 고객 불만 처리, 태그 지정, 스팸 탐지, 주문 추적, 사용자 지정 알림, 피드백 설문 조사, 멀티스토어, 분석, 보고서

요금제

Re:amaze Basic

$29 /월

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

14일 무료 체험

Re:amaze Pro

$49 /월

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

14일 무료 체험

Re:amaze Plus

$69 /월

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

14일 무료 체험

Enterprise Custom

$899 /월

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

14일 무료 체험

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (259)

전체 평점
4.4
평점 수준당 개수
  • 평점의 90%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2024년 8월 9일

This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.

PaulaMax Jewelry
미국
앱 사용 기간 거의 6년
답글 Reamaze개 2024년 8월 13일

Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!

Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.

While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.

2024년 8월 8일

After using other platforms and being disappointed, we are enjoying using Re:amaze the most. I always have helpful interactions with the Helpdesk when I have a question. The links and videos are clear and beneficial.

The support from Dakota T (our account manager) has proven educational and he's very engaging. What I have learned from Dakota and taken back to the team has improved our customer interactions and automations.

Signwarehouse
미국
앱 사용 기간 9개월
2024년 8월 21일

I don't know how you could give a bad review to this app. We've tried several helpdesk platforms and I think we finally found the right one for our use case in Reamaze.
We needed consolidation of email, voice, SMS, social and Shopify. Reamze does all this very well with several voice/phone integrations to choose from.
Setup was easy including phone and social channels integrations.
The agent UI is actually pleasant to use so CX is not a chore.
The Shopify integration is tight and easy to assimilate at a glance.
Reamaze support is very fast and competent.

MotoTote
미국
앱 사용 기간 16일
2024년 9월 9일

I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.

US Poly Pack
미국
앱 사용 기간 5일
2024년 5월 16일

A great user-friendly help desk service. Streamlines all of our emails and calls into neat categories and saves our company a huge amount of time. Dakota is just a call away if I ever need anything. We've been with re:amaze for several years now, and we keep growing, I would attribute a lot of that growth to the efficiency in which we service our customers.

True Leaf Market
미국
앱 사용 기간 4년 초과

지원

Reamaze에서 Reamaze Live Chat Helpdesk CRM에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.

개발자

Reamaze

2155 East Warner Road, Tempe, AZ, 85284, US

리소스

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

출시됨

2014년 4월 1일 · 변경 로그

이 앱과 비슷한 더 많은 앱 보기

4.7 별 5개 중 총 리뷰 1908개 무료 플랜 사용 가능
Offer great service with AI chat bots, live chat, and helpdesk
4.3 별 5개 중 총 리뷰 702개 무료 체험 이용 가능
Support made simple and scalable.
5.0 별 5개 중 총 리뷰 288개 무료 플랜 사용 가능
Live chat app. Live chat helpdesk inbox for customer support

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