Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

da Reamaze

Live Chat Customer Service + Chatbots & Helpdesk with FAQ

4.9 de 5 estrelas(163 avaliação)

Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer FAQ questions instantly

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros


Sobre Reamaze Live Chat & Helpdesk

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

  • More powerful and complete compared to other helpdesks
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
  • Boost sales, conversion, and retention
  • Top rated merchant support
  • Demos, training, and onboarding
  • Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates natively with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status when issues arise

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your store.

Integração com

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

Veja o app em ação

Saiba como o app funciona em uma loja de exemplo.

Ver loja de exemplo

Atendimento

Preço Avaliação gratuita de 14 dias

Ver todas as opções de preço
Re:amaze Basic

$29/mês

$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Unlimited Email Inboxes

  • Social Integrations

  • Live Chat and Chatbots

  • Trainable Intents

  • Workflows and Macros

  • FAQ

  • 1000 Free Push Notifications

Re:amaze Pro

$49/mês

$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic Features +

  • Multi Store

  • SMS and VOIP Integrations

  • Live View

  • Advanced Reports

  • Custom Domains

  • Status Page

  • 1000 Free Push Notifications

Re:amaze Plus

$69/mês

$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic + Pro +

  • Staff Reports, Roles, Shifts, Days Off

  • Departments

  • Satisfaction Surveys

  • FAQ History

  • Co-Browse

  • SSO

  • 2000 Free Push Notifications

Enterprise Custom

$899/mês

Contact us for more enterprise pricing and feature options

  • Customizable Features

  • Optional Ticket Volume Based Pricing

  • Hands-On Service and Training

  • Dedicated Priority Support

  • Best for Shopify Plus

* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

4.9 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
  • 5 de 5 estrelas
    97% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    2% das avaliações são de 4 estrelas
    (3)
  • 3 de 5 estrelas
    1% das avaliações são de 3 estrelas
    (2)
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
    (0)
  • 1 de 5 estrelas
    0% das avaliações são de 1 estrelas
    (0)

Avaliações mais recentes

Fire Department Coffee

We recently switched to Re:Amaze from another customer service helpdesk application and our experience so far has been great. The support team is so helpful and accommodating. We are happy to have made the switch!

DILMUN

The multichannel experience that Reamaze gives is what we need, especially with the whatsapp number working with Twilio. I´m working on flows and automations to saves us even more time!

BreadVillage

We've been using Reamaze for about half a year now. We love app! Saves us a ton of time. That said, lately we've been getting lots of error messages from their site re overload, page 404, etc. As a result, I posted a 1 star review. Reamaze immediately got in touch with me and the app is running again. They say they had some issues scaling, but that these issues are under control now. Therefore, I am revising my review back to 5 stars, with the hope and understanding that Reamaze will do what it takes to scale their platform without usage interruptions. Customer service is mission-critical, which means that frequent platform outages are not acceptable. Keep up the good work, Reamaze.

Resposta do desenvolvedor

9 de fevereiro de 2021

Thank you for writing this review to hold us accountable. Re:amaze experienced an outage earlier this morning that was caused by network issues from specific service providers. Our team was immediately notified and we made the decision to switch over to alternative providers. Unfortunately, this process incurred a few additional issues, which required us to fully take down the platform in order to bring things back up.

Re:amaze has since recovered and is 100% stable. We apologize for the inconvenience this has caused during important work hours. If you have any questions about anything please don't hesitate to let us know. Thank you for your patience and understanding.