Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

da Reamaze

Live Chat Customer Service + Chatbots & Helpdesk with FAQ

4.9 de 5 estrelas(150 avaliação)

Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros


Sobre Reamaze Live Chat & Helpdesk

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for Small, Medium & Enterprise eCommerce Brands on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

  • More powerful and complete compared to other helpdesks
  • Manage multiple stores easily
  • Not just chat, but also email, social, SMS, voice, Whatsapp
  • Boost sales, conversion, and retention
  • Top rated merchant support
  • Demos, training, and onboarding
  • Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze is natively integrated with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data right within support conversations.

  • See cart content, track browsing activity and customer's screen w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic canned replies w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage specific types of customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Integrates with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign and more

Reduce Customer Service Time via Automation + Bots

Speed and accuracy defines your customer support and customer service experience. Enter Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order related questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide and sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, and tag tickets in your helpdesk
  • Show status pages to alert customers of issues

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Add Re:amaze Chat to your storefront. Create automated engagement campaigns via Cues. Specify the message, message duration, sender, add call-to-action buttons, and trigger-on conditions:

  • Current / Referring URL
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent
  • Etc.

Use Re:amaze Chat + Cues for holiday promotions, special sales, cross-selling, up-selling, new product announcements, and more!

Integração com

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

Veja o app em ação

Saiba como o app funciona em uma loja de exemplo.

Visualizar loja de exemplo

Atendimento

Preço Avaliação gratuita de 14 dias

Visualizar todas as opções de preço
Re:amaze Basic

$20/mês

$20 per additional staff user w/ ticket volume based options available

  • Unlimited inboxes

  • Multi-channel (Social, SMS, VOIP)

  • Live chat

  • Chatbots

  • AI Trainable Intents

  • Workflows and Macros

  • FAQ

  • Unlimited integrations

Re:amaze Pro

$40/mês

$40 per additional staff user w/ ticket volume based options available

  • Basic features +

  • Multi-store integration

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Status Page alerts

Re:amaze Plus

$60/mês

$60 per additional staff user w/ ticket volume based options available

  • Basic and Pro features +

  • Co-browsing

  • Staff roles

  • Staff shifts

  • Vacation days

  • Departments

  • Satisfaction surveys

  • SAML/SSO Integration

Enterprise Custom

$500/mês

Contact us for more enterprise pricing and feature options

  • Annual plans

  • Volume based monthly pricing

  • Customizable features

  • White glove service

  • On-site or off-site training

  • Dedicated priority support

* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

4.9 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
  • 5 de 5 estrelas
    97% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    1% das avaliações são de 4 estrelas
    (2)
  • 3 de 5 estrelas
    1% das avaliações são de 3 estrelas
    (2)
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
    (0)
  • 1 de 5 estrelas
    0% das avaliações são de 1 estrelas
    (0)

Avaliações mais recentes

Famous Follower

Awesome product and first-rate customer support service! I highly recommend you try this app. It solved all my problems and helps a lot with communication with customers.

STIRPARO Lingerie Stylists

I highly recommend Reamaze. The feature set are great and it has outstanding customer support. Staff is amazing.

Sound Sandbox

Wow! Tightest integration with Shopify I've seen yet. Over the years we went from FreshDesk to Zendesk to HelpScout and now this app. Every function and detail is so thoroughly thought through and support is responsive. We're done looking for the perfect help desk software for our small business, found it. Thanks!