Live Chat + Chatbots = Sales
Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly
Multi-Store Customer Service
Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP
Easy Access to Customer Data
Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
Sobre Reamaze Live Chat & Helpdesk
The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for Small, Medium & Enterprise eCommerce Brands on Shopify & Shopify Plus.
1000s of merchants rely on & switch to Re:amaze for live chat and customer support.
- More powerful and complete compared to other helpdesks
- Manage multiple stores easily
- Not just chat, but also email, social, SMS, voice, Whatsapp
- Boost sales, conversion, and retention
- Top rated merchant support
- Demos, training, and onboarding
- Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
- Flexible pricing no contract
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.
Built for Shopify
Re:amaze is natively integrated with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data right within support conversations.
- See cart content, track browsing activity and customer's screen w/ Re:amaze Live
- Send products to customers in chat
- Create dynamic canned replies w/ Shopify macros
- Create automated workflows w/ Shopify macros
- Use Live Chat + Bots to automatically engage specific types of customers w/ Shopify macros
- Measure your customer service team's revenue and sales impact
- Integrates with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign and more
Reduce Customer Service Time via Automation + Bots
Speed and accuracy defines your customer support and customer service experience. Enter Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.
- Pre-built chatbots help answer order related questions + questions covered in FAQ
- Build your own multi-step chatbots to help, guide and sell to customers
- Use AI powered Intents to classify support messages and predict customer sentiments accurately
- Create workflows to route, reply, assign, and tag tickets in your helpdesk
- Show status pages to alert customers of issues
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.
Add Re:amaze Chat to your storefront. Create automated engagement campaigns via Cues. Specify the message, message duration, sender, add call-to-action buttons, and trigger-on conditions:
- Current / Referring URL
- Total Shopify spend / order count
- Items in cart
- Exit intent
Use Re:amaze Chat + Cues for holiday promotions, special sales, cross-selling, up-selling, new product announcements, and more!
- octane ai,
- and 20+ more,
Veja o app em ação
Saiba como o app funciona em uma loja de exemplo.Visualizar loja de exemplo
Preço Avaliação gratuita de 14 dias
$20 per additional staff user w/ ticket volume based options available
Multi-channel (Social, SMS, VOIP)
AI Trainable Intents
Workflows and Macros
$40 per additional staff user w/ ticket volume based options available
Basic features +
Live view of site visitors
Custom hosted domain
Status Page alerts
$60 per additional staff user w/ ticket volume based options available
Basic and Pro features +
Contact us for more enterprise pricing and feature options
Volume based monthly pricing
White glove service
On-site or off-site training
Dedicated priority support
* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.
Avaliações mais recentes
Awesome product and first-rate customer support service! I highly recommend you try this app. It solved all my problems and helps a lot with communication with customers.
STIRPARO Lingerie Stylists
I highly recommend Reamaze. The feature set are great and it has outstanding customer support. Staff is amazing.
Wow! Tightest integration with Shopify I've seen yet. Over the years we went from FreshDesk to Zendesk to HelpScout and now this app. Every function and detail is so thoroughly thought through and support is responsive. We're done looking for the perfect help desk software for our small business, found it. Thanks!