Re:amaze AI Helpdesk & Chat
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Deliver smarter support with AI-powered chatbots and live chat—built into a multichannel helpdesk.
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to write replies, build chatbots, summarize, and create FAQ articles
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
- Popular entre lojas como a sua
- Sediado nos Estados Unidos da América
- Destaques
- Funciona com os mais recentes temas
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- Finalização da compra
- Klaviyo
- Shipstation
- Loop Returns
- Yotpo
- RingCentral
- +20 Integrations
Categorias
Mensagens em tempo real
Respostas automatizadas
Canais
Automatização do fluxo de trabalho
- Resposta automática
- Modelos de resposta
- Respostas por inteligência artificial
- Resumos de inteligência artificial
- Emissão de bilhetes
- Caixa de entrada unificada
- Atribuição automática
- Acionadores baseados em regras
- Escalonamento
- Etiquetagem
- Deteção de spam
- Rastreio de encomendas
- Notificações de clientes
- Inquéritos de feedback
- Várias lojas
- Análise de dados
- Relatórios
Preços
Re:amaze Basic
$29 / mês
ou $313.20/ano e poupe 10%
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
Avaliação gratuita de 14 dia
Re:amaze Pro
$49 / mês
ou $529.20/ano e poupe 10%
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 1K Free Push Notifications
Avaliação gratuita de 14 dia
Re:amaze Plus
$69 / mês
ou $745.20/ano e poupe 10%
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- SSO
- 2K Free Push Notifications
Avaliação gratuita de 14 dia
Enterprise Custom
$899 / mês
Contact us for more enterprise pricing and feature options
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
Avaliação gratuita de 14 dia
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (174)
Thank you so much, Dakota T!
Dakota literally worked through our re:amaze workflows, connections and more.
I honestly appreciate how simple the software is and I am very happy with the support received.
So far happy with it!
This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.
Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!
Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.
While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.
Assistência
Assistência à aplicação fornecida por Reamaze.
Recursos
Este programador não oferece assistência direta em Português (portugal).
Lançada
1 de abril de 2014 · Registo de alterações
Incluído
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