Reamaze Live Chat Helpdesk CRM
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Funciona com os mais recentes temas
Sobre esta aplicação
Lançada
1 de abril de 2014 · Registo de alterações
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Categorias
Conversa , Gestão de tickets de assistênciaFunciona com
smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbumpGrow your business and retain happier customers with AI powered customer support, live chat, and CRM
Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to create replies, write FAQ articles, build chatbots, and even summarize
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
Preços
Avaliação gratuita de 14 diasRe:amaze Basic
$29 / mês
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
Re:amaze Pro
$49 / mês
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 1K Free Push Notifications
Re:amaze Plus
$69 / mês
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- SSO
- 2K Free Push Notifications
Enterprise Custom
$899 / mês
Contact us for more enterprise pricing and feature options
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
Re:amaze Basic
$29 / mês
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
Re:amaze Pro
$49 / mês
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 1K Free Push Notifications
Re:amaze Plus
$69 / mês
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- SSO
- 2K Free Push Notifications
Enterprise Custom
$899 / mês
Contact us for more enterprise pricing and feature options
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
250 avaliações
We've been using Re:Amaze for over 2 years now and our experience with them have been a blast! Their support is top-notched. They fix every bug we submit within minutes. Very easy to use and the best feature is it lets us manage all 7 pages through 1 single platform.
We were previous clients of Gorgias (terrible service, would not recommend) and made the swap to Reamaze about two years ago.
In that time, Reamaze has delivered on every promise they've made to us. Their support is also responsive and unlike Gorgias (constant crashing, no way to let our customers know that Gorgias was down, customer support that set up calls only to not show up for the calls multiple times), we have never experienced Downtime with Reamaze. We're an e-commerce business with high ticket items so being able to have reliable, consistent communication with our customers is extremely important and Reamaze has yet to disappoint.
If you're familiar with any of the larger platforms, setting up the backend is fairly simple. If you're not, it may require some assistance in getting set up.
Happy to give Reamaze a recommendation!
Huh... I guess, I didn't want a CRM. I wanted helpdesk software.
My first experience with helpdesk software was with Gorgias, and they weren't a bad choice. But, in the end, they had a few things that just didn't fit with us. We are big users of the mobile app and email. I had just finished customizing our interaction with Gorgias using their API but still bailed because the main thing I needed was a smooth interaction with the application that I could only get with Reamaze. Very happy so far. My next steps are integrating voice and customizing the chat interaction.
Be aware that Reamaze will constantly make changes and updates to the user interface and introduce features that hinder and create confusion in an attempt to add some type of AI feature-set to their offering. instead of providing a simple reply button, there is a constant barrage of predetermined purple buttons that you need to scroll past every time you want to reply to a customers message. There should be a simple way to turn this feature off and not have to work through the beta testing of features for the ticket platform that I’m dependent on for all of my Customer communications
Thanks for your detailed feedback! We've prioritized some user interface changes for this based on your comment. AI features in Re:amaze is still very much in the experimentation phase so feedback such as yours will certainly help us deliver a better customer experience in the near future.
Received an error when trying to change my password urgently. I mean, imagine trying to change your password and you can't, something so simple. What if I was hacked and my customer's data was at risk? I could not even change my password.
Reached out to support and spoke with a Neil who just at one point stopped responding when his suggestions were not helping. Still haven't received any responses from him as I type this review.
Password still not changed. I'm not happy with Reamaze at all.
Thank you for taking the time to share your feedback. We understand the significance of being able to change your password seamlessly, and we sincerely apologize for any inconvenience this has caused.
Please be assured that our team is actively working on resolving this issue promptly. We appreciate your patience and understanding as we strive to improve our services.
Sobre esta aplicação
Lançada
1 de abril de 2014 · Registo de alterações
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Categorias
Conversa , Gestão de tickets de assistênciaFunciona com
smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbumpConstruído por Reamaze
Sobre Reamaze
Avaliação média de 4,3
A criar aplicações para a App Store Shopify há 10 anos
2155 East Warner Road, Tempe, AZ, 85284, US
Assistência
Enviar uma mensagem(408) 520-1217
support@reamaze.com
Este programador não oferece assistência direta em Português (portugal).