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Reamaze Live Chat Helpdesk CRM

av Reamaze

Customer service, chatbot, chat support, ticketing, CRM, FAQ

211 recension
Shopify app insights

  • Populär bland företag i USA

Från  $29/månad. 14-dags gratis testversion. Ytterligare avgifter kan tillkomma.
Visa demobutik

Del av nyckelvärden

Centralized customer service

Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.

Boost sales and engagement

Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.

Automate teams & common tasks

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros

Featured images gallery

  • Powerful live chat and chatbots designed for eCommerce.
  • Multi-channel shared inbox designed for team collaboration.
  • Fully integrated with Shopify for order management.
  • Create automated messages that target Shopify customers.
  • FAQ help center designed to educate your customers.
  • Launch pre-built chatbots and create custom chatbots with rules.
  • Message customers automatically on your storefront.
  • Chat with customers in real time and offer amazing service.
  • Access your Re:amaze dashboard through our mobile apps.
  • Real time Shopify data also accessible through the mobile app.
  • Manage conversations and teams through the mobile app.
  • Use response templates and insert FAQ articles with ease!
  • Powerful live chat and chatbots designed for eCommerce.
  • Multi-channel shared inbox designed for team collaboration.
  • Fully integrated with Shopify for order management.
  • Create automated messages that target Shopify customers.
  • FAQ help center designed to educate your customers.
  • Launch pre-built chatbots and create custom chatbots with rules.
  • Message customers automatically on your storefront.
  • Chat with customers in real time and offer amazing service.
  • Access your Re:amaze dashboard through our mobile apps.
  • Real time Shopify data also accessible through the mobile app.
  • Manage conversations and teams through the mobile app.
  • Use response templates and insert FAQ articles with ease!

App details

Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

Why merchants love Re:amaze's live chat and customer support solutions:

  • More powerful and complete compared to other helpdesks like Zendesk
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, WhatsApp
  • Boost sales, conversion, and retention
  • Highly rated merchant support
  • Demos, training, and onboarding
  • Access popular Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works w/ Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, Yotpo, ActiveCampaign and 20+ more

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status and issues page

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.

Lanseringsdatum

April 01, 2014

Integrerar med

  • smile.io
  • klaviyo
  • shipstation
  • octane ai
  • and 20+ more
  • smsbump
Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

Why merchants love Re:amaze's live chat and customer support solutions:

  • More powerful and complete compared to other helpdesks like Zendesk
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, WhatsApp
  • Boost sales, conversion, and retention
  • Highly rated merchant support
  • Demos, training, and onboarding
  • Access popular Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works w/ Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, Yotpo, ActiveCampaign and 20+ more

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status and issues page

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.

Lanseringsdatum

April 01, 2014

Integrerar med

  • smile.io
  • klaviyo
  • shipstation
  • octane ai
  • and 20+ more
  • smsbump

Prissättning 14-dagars gratis testversion

Se alla prisalternativ

Re:amaze Basic

$29/månad

$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable Intents
  • Workflows and Macros
  • FAQ
  • 1000 Free Push Notifications

Re:amaze Pro

$49/månad

$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic Features +
  • Multi Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1000 Free Push Notifications

Re:amaze Plus

$69/månad

$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2000 Free Push Notifications

Enterprise Custom

$899/månad

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Optional Ticket Volume Based Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support
  • Best for Shopify Plus

* Alla avgifter debiteras i USD.
** Återkommande avgifter, inklusive månads- eller användningsbaserade avgifter, debiteras var 30:e dag.

Recensioner

4.7 av 5 stjärnor

De samlade omdömen återspeglar appens nuvarande status. De samlade omdömena består av alla app-recensioner men de mest nyliga har prioritet.

Counts per rating level
  • 94 % av betygen är 5 stjärnor
    199
  • 3 % av betygen är 4 stjärnor
    6
  • 1 % av betygen är 3 stjärnor
    2
  • 0 % av betygen är 2 stjärnor
    1
  • 1 % av betygen är 1 stjärnor
    3
Se alla 211 recensioner

Lista över recensioner

Filter and sort reviews

  • 1 av 5 stjärnor
    3 augusti 2022

    TheMillenniumBride

    Plats USA
    Tid som ägnats åt att använda appen 4 dagar

    They will keep contacting via email well after you deleted their app. Their emails also don't have any unsubscribe links either. I emailed them to be unsubscribed, they said I was. Few days later I get an email again. Be warned.

    Utvecklarens svar
    3 augusti 2022

    Hello! Thank you for the candid feedback. The emails we send during the trial period is designed to provide guidance on next steps. We will improve this process as soon as possible and offer a better experience for unsubscribing from these messages. We hope you will try Re:amaze again in the near future.

  • 5 av 5 stjärnor
    29 juli 2022

    Ling's Moment

    Plats Hongkong
    Tid som ägnats åt att använda appen Mer än ett år

    This app is very helpful. We can manage messages from almost all channels (*Pinterest and Youtube are not supported yet) on 1 platform and see the data. And the support is great!

  • 4 av 5 stjärnor
    26 juli 2022

    The Artists Quarter

    Plats Storbritannien
    Tid som ägnats åt att använda appen 3 månader

    Really enjoyed using the app - we searched lots of CRMs and this was the best. The chat feature was a bit too clunky and we didn't have many customers coming through so we reverted to our old chat feature. So, we only used the email function, which is excellent. The only problem for us with that was the price. For a small start up company, it's just too expensive for us, but I'm sure it's great for companies with higher turnovers.

Se alla recensioner

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