
Re:amaze AI Helpdesk & Chat
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Leverera smartare support med AI-drivna chatbots och livechatt—integrerat i en multikanal helpdesk.
Re:amaze är en AI-driven helpdesk byggd för att stödja dina kunder och växa ditt företag. Hantera enkelt e-post, livechatt, sociala medier, SMS och samtal från en enda inkorg. Använd AI för att skriva svar, föreslå svar och automatisera uppgifter så att ditt team kan arbeta snabbare och hålla sig konsekvent. Spåra konversationer tillsammans med beställningar, intäkter och recensioner för att hålla dig organiserad och få kunder att komma tillbaka.
- Samla e-post, sociala medier, SMS och röstkonversationer för alla butiker i en enda inkorg
- Hantera, ändra och skapa Shopify-beställningar direkt i kundsupport och chattar
- Använd AI för att skriva svar, bygga chatbots, sammanfatta och skapa FAQ-artiklar
- Automatisera vanliga uppgifter och mönster med data och regler för att spara tid
- Nöjdhetsundersökningar, statussidor, pushnotiser för att hålla kunder engagerade
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- Populärt i butiker som din
- Baserat i USA
- Höjdpunkter
- Fungerar med de senaste temana
Språk
engelska
Denna app finns inte översatt till svenska
Fungerar med
- Kassa
- smile.io
- klaviyo
- shipstation
- octane ai
- smsbump
- wordpress
Kategorier
Meddelanden i realtid
Automatiserade svar
Kanaler
Priser
Re:amaze Basic
$29 /månad
eller $313.20/år och spara 10 %
29 USD per extra personalanvändare. Alternativ baserade på biljettvolym med obegränsade användare och årsplaner tillgängliga.
- Obegränsade e-postinkorgar
- Sociala integrationer
- Livechatt och chatbots
- Träningsbara AI-intentioner
- Arbetsflöden och makron
- FAQ
- 1K gratis pushnotiser
Prova gratis i 14 dagar
Re:amaze Pro
$49 /månad
eller $529.20/år och spara 10 %
49 USD per extra personalanvändare. Alternativ baserade på biljettvolym med obegränsade användare och årsplaner tillgängliga.
- Grundläggande funktioner +
- Multi-Store
- SMS och VOIP-integrationer
- Live View
- Avancerade rapporter
- Anpassade domäner
- Statussida
- 1K gratis pushnotiser
Prova gratis i 14 dagar
Re:amaze Plus
$69 /månad
eller $745.20/år och spara 10 %
69 USD per extra personalanvändare. Alternativ baserade på biljettvolym med obegränsade användare och årsplaner tillgängliga.
- Basic + Pro +
- Personalrapporter, roller, skift, lediga dagar
- Avdelningar
- Nöjdhetsundersökningar
- FAQ-historik
- Co-Browse
- SSO
- 2K gratis pushnotiser
Prova gratis i 14 dagar
Enterprise Custom
$899 /månad
Kontakta oss för mer företagsprissättning och funktionsalternativ
- Anpassningsbara funktioner
- Biljettvolymbaserad eller årlig prissättning
- Praktisk service och utbildning
- Dedikerad prioriterad support
Prova gratis i 14 dagar
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (185)
AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.
We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources.
Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language.
Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update.
We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team.
Avoid this CRM at all costs—it's a costly mistake.
EDIT:
You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.
Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that they are only ever working with our merchants in a way that is professional, courteous and friendly.
Additionally, we'll be working with our Product teams to identify and prioritize AI improvements to help us support the "intents" feature with more AI-elements and across multiple languages. It looks like our support team did follow up with our Engineering team and provide an update on all issues raised, but if you'd ever like to give Re:amaze another try we'll be standing by to offer a complimentary onboarding session and assist in any way we can!
Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.
Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!
Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.
While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.
Support
Support på appen tillhandahålls av Reamaze.
Resurser
Lansering
1 april 2014 · Ändringslogg
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