Reamaze: AI Chat & Helpdesk
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Väx ditt företag och behåll nöjdare kunder med AI-driven kundsupport, livechatt och CRM
Re:amaze hjälper dig att omvandla shoppare till lojala kunder med AI-driven livechatt, chatbots och en multikanal helpdesk. Anslut e-post, sociala medier, SMS och samtal i en enhetlig inkorg med inbyggda CRM-verktyg. Kartlägg konversationer till beställningar, intäkter, returer och recensioner i en enda vy. Automatisera arbetsflöden, personalisera support och generera svar med AI. Öka engagemanget, driva försäljning och arbeta snabbare – tillsammans.
- Samla e-post, sociala medier, SMS och röstkonversationer för alla butiker i en enda inkorg
- Hantera, ändra och skapa Shopify-beställningar direkt i kundsupport och chattar
- Använd AI för att skriva svar, bygga chatbots, sammanfatta och skapa FAQ-artiklar
- Automatisera vanliga uppgifter och mönster med data och regler för att spara tid
- Nöjdhetsundersökningar, status-sidor, push-notiser för att hålla kunder engagerade
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- Höjdpunkter
- Populär bland företag i USA
- Fungerar med de senaste temana
Språk
engelska
Denna app finns inte översatt till svenska
Fungerar med
- Kassa
- smile.io
- klaviyo
- shipstation
- octane ai
- and 20+ more
- smsbump
Kategorier
Meddelanden i realtid
Automatiserade svar
Kanaler
Priser
Re:amaze Basic
$29 /månad
$29 per ytterligare personalanvändare. Biljettvolymbaserade alternativ med obegränsade användare och årsplaner tillgängliga.
- Obegränsade e-postinkorgar
- Sociala integrationer
- Livechatt och chatbots
- Träningsbara AI-intentioner
- Arbetsflöden och makron
- FAQ
- 1K gratis push-notiser
Prova gratis i 14 dagar
Re:amaze Pro
$49 /månad
$49 per ytterligare personalanvändare. Biljettvolymbaserade alternativ med obegränsade användare och årsplaner tillgängliga.
- Grundläggande funktioner +
- Flera butiker
- SMS- och VOIP-integrationer
- Live View
- Avancerade rapporter
- Anpassade domäner
- Status-sida
- 1K gratis push-notiser
Prova gratis i 14 dagar
Re:amaze Plus
$69 /månad
$69 per ytterligare personalanvändare. Biljettvolymbaserade alternativ med obegränsade användare och årsplaner tillgängliga.
- Grundläggande + Pro +
- Personalrapporter, roller, skift, lediga dagar
- Avdelningar
- Nöjdhetsundersökningar
- FAQ-historik
- Samsurfning
- SSO
- 2K gratis push-notiser
Prova gratis i 14 dagar
Enterprise Custom
$899 /månad
Kontakta oss för mer företagsprissättning och funktionsalternativ
- Anpassningsbara funktioner
- Biljettvolymbaserad eller årlig prissättning
- Praktisk service och utbildning
- Dedikerad prioriterad support
Prova gratis i 14 dagar
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (263)
Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources.
Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language.
Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update.
We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team.
Avoid this CRM at all costs—it's a costly mistake.
EDIT:
You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.
Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that they are only ever working with our merchants in a way that is professional, courteous and friendly.
Additionally, we'll be working with our Product teams to identify and prioritize AI improvements to help us support the "intents" feature with more AI-elements and across multiple languages. It looks like our support team did follow up with our Engineering team and provide an update on all issues raised, but if you'd ever like to give Re:amaze another try we'll be standing by to offer a complimentary onboarding session and assist in any way we can!
We've been using re:amaze for about four years now and have been very satisfied so far. The ease of use and user-friendly interface is a great contributor to our CS efficiency, and it is well-liked by our agents due to this as well.
It goes without saying that a CRM should also provide great service to it's own customers. Special shout-out to Dakota and his developers, the support we've received from re:amaze has always been super!
Dakota helps our company realy good! Thank you!
Support
Support på appen tillhandahålls av Reamaze.
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1 april 2014 · Ändringslogg
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