Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

Aylık $29 başlangıç fiyatıyla. 14 günlük ücretsiz deneme.
Puan (4,3)
Değerlendirmeler
Geliştirici

Öne çıkanlar

İşletmeniz için tasarlandı
  • En yeni temalarla çalışır

Bu uygulama hakkında

Yayınlanma

1 Nisan 2014 · Değişiklik günlüğü

Diller

İngilizce

Bu uygulama şu dile çevrilmedi:Türkçe

Şunlarla birlikte çalışır:

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team. daha fazla
  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to create replies, write FAQ articles, build chatbots, and even summarize
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged

Fiyatlandırma

14 günlük ücretsiz deneme

Re:amaze Basic

Ayda $29

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

Re:amaze Pro

Ayda $49

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

Re:amaze Plus

Ayda $69

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

Enterprise Custom

Ayda $899

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

Re:amaze Basic

Ayda $29

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

Re:amaze Pro

Ayda $49

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

Re:amaze Plus

Ayda $69

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

Enterprise Custom

Ayda $899

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

Tüm ücretler USD cinsinden faturalandırılır. Yinelenen ve kullanıma dayalı ücretler 30 günde bir faturalandırılır. Tüm fiyatlandırma seçeneklerini göster

250 değerlendirme

Toplam puan
4,3
Puan düzeyi başına sayılar
  • Puanların %91 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %3 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %1 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %4 oranındaki bölümü, 1 yıldıza sahip
28 Aralık 2023

We were previous clients of Gorgias (terrible service, would not recommend) and made the swap to Reamaze about two years ago.

In that time, Reamaze has delivered on every promise they've made to us. Their support is also responsive and unlike Gorgias (constant crashing, no way to let our customers know that Gorgias was down, customer support that set up calls only to not show up for the calls multiple times), we have never experienced Downtime with Reamaze. We're an e-commerce business with high ticket items so being able to have reliable, consistent communication with our customers is extremely important and Reamaze has yet to disappoint.

If you're familiar with any of the larger platforms, setting up the backend is fairly simple. If you're not, it may require some assistance in getting set up.

Happy to give Reamaze a recommendation!

Headphones.com
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 yıldan fazla
22 Ocak 2024

We've been using Re:Amaze for over 2 years now and our experience with them have been a blast! Their support is top-notched. They fix every bug we submit within minutes. Very easy to use and the best feature is it lets us manage all 7 pages through 1 single platform.

Puppy Mothers
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
27 Ocak 2024

Huh... I guess, I didn't want a CRM. I wanted helpdesk software.
My first experience with helpdesk software was with Gorgias, and they weren't a bad choice. But, in the end, they had a few things that just didn't fit with us. We are big users of the mobile app and email. I had just finished customizing our interaction with Gorgias using their API but still bailed because the main thing I needed was a smooth interaction with the application that I could only get with Reamaze. Very happy so far. My next steps are integrating voice and customizing the chat interaction.

Parts Brite
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 ay
13 Ocak 2024

Be aware that Reamaze will constantly make changes and updates to the user interface and introduce features that hinder and create confusion in an attempt to add some type of AI feature-set to their offering. instead of providing a simple reply button, there is a constant barrage of predetermined purple buttons that you need to scroll past every time you want to reply to a customers message. There should be a simple way to turn this feature off and not have to work through the beta testing of features for the ticket platform that I’m dependent on for all of my Customer communications

AtlasPacks
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 yıldan fazla
Reamaze yanıt 8 Şubat 2024

Thanks for your detailed feedback! We've prioritized some user interface changes for this based on your comment. AI features in Re:amaze is still very much in the experimentation phase so feedback such as yours will certainly help us deliver a better customer experience in the near future.

13 Aralık 2023

ReAmaze is the CRM solution you've been looking for! The workflow automations, robust tagging system, intent building, response template, chatbot -- every feature works as promised and has been easy to set up, maintain and update.

We've used this system now for almost two years and it's truly been a saving grace for our customer service needs. We are so happy and pleased we chose ReAmaze.

When our organization researches apps to add to our Shopify store, we specifically look for reviews that mention great tech support and customer service. In addition to the great functionality of the app, I would give 100 extra stars to the ReAmaze support team.

They have insightful tutorials available for self-guided training and troubleshooting. And in the event that you have an issue that you can't figure out how to fix on your own, the ReAmaze tech support team is responsive and thorough.

Special shout-out to Dakota -- who is simply an absolute delight to work with and is committed to making sure ReAmaze is operating at its full capacity and helping our team succeed in our customer services goals.

10/10 recommendation.

BSF Store - Gulf Business Printing
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:1 yıldan fazla

Bu uygulama hakkında

Yayınlanma

1 Nisan 2014 · Değişiklik günlüğü

Diller

İngilizce

Bu uygulama şu dile çevrilmedi:Türkçe

Şunlarla birlikte çalışır:

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Tasarlayan: Reamaze

Reamaze hakkında

Ortalama puan: 4,3

Shopify App Store için uygulama oluşturmada 10 yıllık deneyim

2155 East Warner Road, Tempe, AZ, 85284, US

Destek

Mesaj gönderin

(408) 520-1217

support@reamaze.com

Bu geliştirici doğrudan Türkçe destek sunmuyor.

Buna benzer diğer uygulamalar

4,6 5 yıldız üzerinden toplam 1838 değerlendirme Ücretsiz plan mevcut
Live Chat boosted with Chatbots for the best customer support
4,4 5 yıldız üzerinden toplam 680 değerlendirme 7 günlük ücretsiz deneme
Support made simple and scalable.
4,9 5 yıldız üzerinden toplam 719 değerlendirme Ücretsiz plan mevcut
Drive sales with Facebook Instagram,WhatsApp,Email,Help Center