配图图库
通过内置于多渠道帮助台的 AI 驱动聊天机器人和实时聊天提供更智能的支持。
Re:amaze 是一个 AI 驱动的帮助台,旨在支持您的客户并发展您的业务。轻松管理来自单一收件箱的电子邮件、实时聊天、社交、短信和电话。 使用 AI 编写回复、建议响应并自动化任务,使您的团队能够更快地行动并保持一致。跟踪与订单、收入和评论相关的对话,以保持组织有序并让客户不断回头。
- 将所有商店的电子邮件、社交、短信、语音对话统一到一个收件箱中
- 直接在客户支持和聊天中管理、修改和创建 Shopify 订单
- 使用 AI 编写回复、构建聊天机器人、总结和创建常见问题文章
- 使用数据和规则自动化常见任务和模式以节省时间
- 满意度调查、状态页面、推送通知以保持客户参与
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
- 亮点
- 适用于最新模板
语言
英语
这款应用未翻译成简体中文
适配以下产品:
- 结账
- smile.io
- klaviyo
- shipstation
- octane ai
- smsbump
- wordpress
类别
定价
Re:amaze Basic
$29 /月
或 $313.20/年(可节省 10%)
每增加一名员工用户 $29。基于工单量的选项,提供无限用户和年度计划。
- 无限电子邮件收件箱
- 社交整合
- 实时聊天和聊天机器人
- 可训练的 AI 意图
- 工作流程和宏
- 常见问题
- 1K 免费推送通知
14 天免费试用
Re:amaze Pro
$49 /月
或 $529.20/年(可节省 10%)
每增加一名员工用户 $49。基于工单量的选项,提供无限用户和年度计划。
- 基础功能 +
- 多店铺
- 短信和 VOIP 整合
- 实时视图
- 高级报告
- 自定义域名
- 状态页面
- 1K 免费推送通知
14 天免费试用
Re:amaze Plus
$69 /月
或 $745.20/年(可节省 10%)
每增加一名员工用户 $69。基于工单量的选项,提供无限用户和年度计划。
- 基础 + 专业 +
- 员工报告、角色、班次、休假
- 部门
- 满意度调查
- 常见问题历史
- 共同浏览
- 单点登录
- 2K 免费推送通知
14 天免费试用
Enterprise Custom
$899 /月
联系我们以获取更多企业定价和功能选项
- 可定制功能
- 基于工单量或年度定价
- 手把手服务和培训
- 专属优先支持
14 天免费试用
评论 (185)
We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources.
Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language.
Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update.
We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team.
Avoid this CRM at all costs—it's a costly mistake.
EDIT:
You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.
Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that they are only ever working with our merchants in a way that is professional, courteous and friendly.
Additionally, we'll be working with our Product teams to identify and prioritize AI improvements to help us support the "intents" feature with more AI-elements and across multiple languages. It looks like our support team did follow up with our Engineering team and provide an update on all issues raised, but if you'd ever like to give Re:amaze another try we'll be standing by to offer a complimentary onboarding session and assist in any way we can!
Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.
Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!
Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.
While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.
After using other platforms and being disappointed, we are enjoying using Re:amaze the most. I always have helpful interactions with the Helpdesk when I have a question. The links and videos are clear and beneficial.
The support from Dakota T (our account manager) has proven educational and he's very engaging. What I have learned from Dakota and taken back to the team has improved our customer interactions and automations.
支持
应用支持由 Reamaze 提供。
专题展示
更多此类应用


