Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

$29/月起。 14 天免费试用。 可能收取其他费用。
评分(4.7)
评论
开发人员
Reamaze

关于此应用

推出日期

April 01, 2014

语言

英语

集成对象

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Support and Engage Customers with Live Chat, Chatbots, FAQ, and Automation in a Unified Team Inbox.

Re:amaze is a customer support and engagement platform built for eCommerce. Work faster, look professional, and retain happier customers with support and engagement tools like built-in FAQ, Live Chat, Chatbots, Web Push Notifications, Status Pages, and Surveys, all in a Multi-Channel and Unified Team Inbox. Connect to 30+ popular apps to lift efficiency. Use smart macros and automated workflows (AI Intents) with instant access to customer order info to save time and focus on what you do best.

  • Manage customer support requests from email, chat, social, SMS, voice and more.
  • Create automated engagement, push, and chatbot prompts w/ AI to get more sales.
  • Manage, modify, and create Shopify orders directly while talking to customers.

定价

14 天免费试用

Re:amaze Basic

$29/月

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

Re:amaze Pro

$49/月

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

Re:amaze Plus

$69/月

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

Enterprise Custom

$899/月

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support
  • Best for Shopify Plus

Re:amaze Basic

$29/月

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

Re:amaze Pro

$49/月

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

Re:amaze Plus

$69/月

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

Enterprise Custom

$899/月

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support
  • Best for Shopify Plus

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

212 条评论
整体评分
4.7
每个评分等级的数量
  • 94% 的评分是 5 星
  • 3% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2022年11月11日

We love Re:Amaze! We've been on the platform for about 2 years and our customer service has never been better! We can see every message a customer has ever sent and every order they've ever placed all from within the conversation we're having with them. We can also set-up accounts, create orders, cancel items, issue refunds and check tracking information all without leaving the conversation! The platform is incredibly intuitive and easy to use - we've added all of our teams from around the world and transformed how we engage with customers in every region. Whether it's creating a chatbot that speaks Japanese, training the AI to recognise "Where's my order" in Dutch or offering FAQ's in German, thanks to Re:Amaze we can do it all! Like all systems, Re:Amaze has its moments, but their support team is actually pretty good. They're quick to respond to and resolve issues and they have always been very open to our ideas and development requests!

Denman UK
英国
使用应用的时长: 接近2年
2022年8月3日

They will keep contacting via email well after you deleted their app. Their emails also don't have any unsubscribe links either. I emailed them to be unsubscribed, they said I was. Few days later I get an email again. Be warned.

TheMillenniumBride
美国
使用应用的时长: 4天
Reamaze已回复 2022年8月3日

Hello! Thank you for the candid feedback. The emails we send during the trial period is designed to provide guidance on next steps. We will improve this process as soon as possible and offer a better experience for unsubscribing from these messages. We hope you will try Re:amaze again in the near future.

2022年7月29日

This app is very helpful. We can manage messages from almost all channels (*Pinterest and Youtube are not supported yet) on 1 platform and see the data. And the support is great!

Ling's Moment
中国香港特别行政区
使用应用的时长: 1年多

关于此应用

推出日期

April 01, 2014

语言

英语

集成对象

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

由 Reamaze 开发

关于 Reamaze

1 个应用

平均评分 4.7

在为 Shopify 应用商店开发应用方面有 8 年的经验

支持

发送消息

(408) 520-1217

support@reamaze.com

此开发者不提供直接的简体中文支持。

更多此类应用

4.8 星(满分 5 星) 总共 1555 条评论 提供免费套餐
Live Chat boosted with Chatbots for the best customer support
4.4 星(满分 5 星) 总共 541 条评论 7 天免费试用
Happier customers. Easier workflows. Faster revenue growth.
4.9 星(满分 5 星) 总共 55 条评论 提供免费套餐
All-In-One Business OS: Live Chat, Chatbot & CRM Marketing