亮点
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适用于最新模板
通过AI驱动的客户支持、实时聊天和CRM,增长您的业务并保留更满意的客户
增长您的业务始于更好的客户参与。Re:amaze通过优化销售的AI聊天机器人和AI驱动的实时聊天,帮助您将购物者转化为快乐的重复购买者。我们统一的帮助台收件箱和CRM还通过将所有来源(电子邮件、社交、短信、电话)的对话映射到订单、收入、退货甚至评论的单一视图,帮助您维护关系。使用AI创建自动化和生成内容,使团队工作更智能,回复更快。
- 统一所有商店的电子邮件、社交、短信、语音对话在一个收件箱中
- 直接在客户支持和聊天中管理、修改和创建Shopify订单
- 使用AI创建回复、编写常见问题解答文章、构建聊天机器人,甚至进行总结
- 使用数据和规则自动化常见任务和模式,节省时间
- 满意度调查、状态页面、推送通知,保持客户参与
包含自动翻译的文本
定价
Re:amaze Basic
$29 /月
每增加一名员工用户收费$29。提供基于票据量的选项,无限用户和年度计划可用。
- 无限电子邮件收件箱
- 社交集成
- 实时聊天和聊天机器人
- 可训练的AI意图
- 工作流和宏
- 常见问题解答
- 1K免费推送通知
14 天免费试用
Re:amaze Pro
$49 /月
每增加一名员工用户收费$49。提供基于票据量的选项,无限用户和年度计划可用。
- 基础功能+
- 多店铺
- 短信和VOIP集成
- 实时查看
- 高级报告
- 自定义域名
- 状态页面
- 1K免费推送通知
14 天免费试用
Re:amaze Plus
$69 /月
每增加一名员工用户收费$69。提供基于票据量的选项,无限用户和年度计划可用。
- 基础+专业+
- 员工报告、角色、轮班、休假
- 部门
- 满意度调查
- 常见问题解答历史
- 共享浏览
- SSO
- 2K免费推送通知
14 天免费试用
Enterprise Custom
$899 /月
联系我们获取更多企业定价和功能选项
- 可定制功能
- 基于票据量或年度定价
- 亲手服务和培训
- 专用优先支持
14 天免费试用
Re:amaze Basic
$29 /月
每增加一名员工用户收费$29。提供基于票据量的选项,无限用户和年度计划可用。
- 无限电子邮件收件箱
- 社交集成
- 实时聊天和聊天机器人
- 可训练的AI意图
- 工作流和宏
- 常见问题解答
- 1K免费推送通知
14 天免费试用
Re:amaze Pro
$49 /月
每增加一名员工用户收费$49。提供基于票据量的选项,无限用户和年度计划可用。
- 基础功能+
- 多店铺
- 短信和VOIP集成
- 实时查看
- 高级报告
- 自定义域名
- 状态页面
- 1K免费推送通知
14 天免费试用
Re:amaze Plus
$69 /月
每增加一名员工用户收费$69。提供基于票据量的选项,无限用户和年度计划可用。
- 基础+专业+
- 员工报告、角色、轮班、休假
- 部门
- 满意度调查
- 常见问题解答历史
- 共享浏览
- SSO
- 2K免费推送通知
14 天免费试用
Enterprise Custom
$899 /月
联系我们获取更多企业定价和功能选项
- 可定制功能
- 基于票据量或年度定价
- 亲手服务和培训
- 专用优先支持
14 天免费试用
250 条评论
We've been using Re:Amaze for over 2 years now and our experience with them have been a blast! Their support is top-notched. They fix every bug we submit within minutes. Very easy to use and the best feature is it lets us manage all 7 pages through 1 single platform.
Huh... I guess, I didn't want a CRM. I wanted helpdesk software.
My first experience with helpdesk software was with Gorgias, and they weren't a bad choice. But, in the end, they had a few things that just didn't fit with us. We are big users of the mobile app and email. I had just finished customizing our interaction with Gorgias using their API but still bailed because the main thing I needed was a smooth interaction with the application that I could only get with Reamaze. Very happy so far. My next steps are integrating voice and customizing the chat interaction.
We were previous clients of Gorgias (terrible service, would not recommend) and made the swap to Reamaze about two years ago.
In that time, Reamaze has delivered on every promise they've made to us. Their support is also responsive and unlike Gorgias (constant crashing, no way to let our customers know that Gorgias was down, customer support that set up calls only to not show up for the calls multiple times), we have never experienced Downtime with Reamaze. We're an e-commerce business with high ticket items so being able to have reliable, consistent communication with our customers is extremely important and Reamaze has yet to disappoint.
If you're familiar with any of the larger platforms, setting up the backend is fairly simple. If you're not, it may require some assistance in getting set up.
Happy to give Reamaze a recommendation!
Be aware that Reamaze will constantly make changes and updates to the user interface and introduce features that hinder and create confusion in an attempt to add some type of AI feature-set to their offering. instead of providing a simple reply button, there is a constant barrage of predetermined purple buttons that you need to scroll past every time you want to reply to a customers message. There should be a simple way to turn this feature off and not have to work through the beta testing of features for the ticket platform that I’m dependent on for all of my Customer communications
Thanks for your detailed feedback! We've prioritized some user interface changes for this based on your comment. AI features in Re:amaze is still very much in the experimentation phase so feedback such as yours will certainly help us deliver a better customer experience in the near future.
Received an error when trying to change my password urgently. I mean, imagine trying to change your password and you can't, something so simple. What if I was hacked and my customer's data was at risk? I could not even change my password.
Reached out to support and spoke with a Neil who just at one point stopped responding when his suggestions were not helping. Still haven't received any responses from him as I type this review.
Password still not changed. I'm not happy with Reamaze at all.
Thank you for taking the time to share your feedback. We understand the significance of being able to change your password seamlessly, and we sincerely apologize for any inconvenience this has caused.
Please be assured that our team is actively working on resolving this issue promptly. We appreciate your patience and understanding as we strive to improve our services.