Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

定價
每月 $29 起。 提供免費試用。
特色
廣受美國商家愛用
可與最新佈景主題搭配使用
評分
4.4 (259)
開發者
Reamaze

Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team. 更多
  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to create replies, write FAQ articles, build chatbots, and even summarize
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged
特色
廣受美國商家愛用
可與最新佈景主題搭配使用

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

即時傳訊

AI 聊天機器人, 即時訊息, 簡訊, 電子郵件聊天, 語音支援服務, 視訊通話, 社群媒體, 檔案上傳, 多國語言, 推播通知, 專員分析, 加密, 顧客深入分析

自動回覆

常見問題, 招呼語, 商品推薦, 快速回覆, 訂單最新資訊, 交叉銷售, 追加銷售, 問卷調查, 傳送逐字稿

自訂

顏色和字型, 表情符號和貼圖, 聊天視窗, 營業時間, 歡迎訊息, 聊天按鈕, 標記, 指派聊天, 聊天流程, 專員顯示圖片

管道

電子郵件, 簡訊, 即時訊息, 聊天機器人, 電話, 社群媒體, 自助, 說明中心, 聯絡表單, 常見問題

工作流程自動化

自動回覆, 回覆範本, AI 回覆, AI 摘要, 票務, 整合收件匣, 自動指派, 規則式觸發條件, 升級, 標記, 垃圾郵件偵測, 追蹤訂單, 顧客通知, 意見回饋問卷, 多家商店, 分析, 報告

定價

Re:amaze Basic

$29 /月

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

14 天免費試用

Re:amaze Pro

$49 /月

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

14 天免費試用

Re:amaze Plus

$69 /月

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

14 天免費試用

Enterprise Custom

$899 /月

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

14 天免費試用

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項

評價 (259)

整體評分
4.4
各級評分數量
  • 90% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2024年8月9日

This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.

PaulaMax Jewelry
美國
使用應用程式 接近6年
Reamaze 已回覆 2024年8月13日

Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!

Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.

While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.

2024年8月8日

After using other platforms and being disappointed, we are enjoying using Re:amaze the most. I always have helpful interactions with the Helpdesk when I have a question. The links and videos are clear and beneficial.

The support from Dakota T (our account manager) has proven educational and he's very engaging. What I have learned from Dakota and taken back to the team has improved our customer interactions and automations.

Signwarehouse
美國
使用應用程式 9個月
2024年8月21日

I don't know how you could give a bad review to this app. We've tried several helpdesk platforms and I think we finally found the right one for our use case in Reamaze.
We needed consolidation of email, voice, SMS, social and Shopify. Reamze does all this very well with several voice/phone integrations to choose from.
Setup was easy including phone and social channels integrations.
The agent UI is actually pleasant to use so CX is not a chore.
The Shopify integration is tight and easy to assimilate at a glance.
Reamaze support is very fast and competent.

MotoTote
美國
使用應用程式 16天
2024年9月9日

I worked with Dakota T for getting setting up on our Shopify website. He has been very extremely helpful and very knowledgeable. On a different note, the app addresses everything that we need and it offered more functionalities exceeding our expectations.

US Poly Pack
美國
使用應用程式 5天
2024年5月16日

A great user-friendly help desk service. Streamlines all of our emails and calls into neat categories and saves our company a huge amount of time. Dakota is just a call away if I ever need anything. We've been with re:amaze for several years now, and we keep growing, I would attribute a lot of that growth to the efficiency in which we service our customers.

True Leaf Market
美國
使用應用程式 4年多

支援服務

「Reamaze」會回答您對於「Reamaze Live Chat Helpdesk CRM」的任何問題。

開發者

Reamaze

2155 East Warner Road, Tempe, AZ, 85284, US

資源

開發者無法直接以繁體中文提供支援。

發布日期

2014年4月1日 · 變更記錄

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