Centralized customer service
Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.
Boost sales and engagement
Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.
Automate teams & common tasks
Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
有關 Reamaze Live Chat & Helpdesk
The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.
1000s of merchants rely on & switch to Re:amaze for live chat and customer support.
- More powerful and complete compared to other helpdesks like Zendesk
- Manage multiple stores easily
- Not just chat, but also email, social, push, SMS, VOIP, WhatsApp
- Boost sales, conversion, and retention
- Top rated merchant support
- Demos, training, and onboarding
- Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
- Flexible pricing no contract
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.
Built for Shopify
Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.
- See cart items, track browsing activity, customers' screens w/ Re:amaze Live
- Send products to customers in chat
- Create dynamic reply templates w/ Shopify macros
- Create automated workflows w/ Shopify macros
- Use Live Chat + Bots to automatically engage customers w/ Shopify macros
- Measure your customer service team's revenue and sales impact
- Works w/ Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, Yotpo, ActiveCampaign and 20+ more
Reduce Customer Service Time via Automation + Bots
Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.
- Pre-built chatbots help answer order status questions + questions covered in FAQ
- Build your own multi-step chatbots to help, guide, sell to customers
- Use AI powered Intents to classify support messages and predict customer sentiments accurately
- Create workflows to route, reply, assign, tag tickets in your helpdesk
- Show store status and issues page
Re:amaze Chat can boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.
Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:
- Current / referring URL / time and date
- Total Shopify spend / order count
- Items in cart
- Exit intent
Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.
- octane ai,
- and 20+ more,
定價 14 天免費試用
$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.
$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.
$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.
Contact us for more enterprise pricing and feature options
* 所有費用均以 USD 計價。
** 定期費用接按照 30 天為週期收費，包括每月收費或依據使用量收費。
Love that it brings all my convos to one place. Saves me so much time, and time is money! Wish the software looked a teeny bit cleaner, but I'm just really picky... I'm not paying $60/month for a cleaner layout (*cough cough, Gorgias)... this does everything Gorgias can do, for cheaper!
Urban Plant Growers
I've used Reamaze for two years now for urbanplantgrowers.com. The software is amazing, it integrates well with shopify and some of the other apps that we use. The system is logical and easy to use, with a huge amount of capability in Machine learning and automation (you just need to invest some time into building it out). The help team is super fast and really helpful, Looking forward to continuing to use it in the future!
Reamaze has made our lives much, much easier. No joke. Having all of our customer relations in one platform is a life saver. Their own customer service is always responsive, and has been incredible helpful to make our integration seamless.