Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

開發者:Reamaze

Live Chat Customer Service + Chatbots & Helpdesk with FAQ

4.9 5 顆星(173 評論)

Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer FAQ questions instantly

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros


有關 Reamaze Live Chat & Helpdesk

The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

  • More powerful and complete compared to other helpdesks
  • Manage multiple stores easily
  • Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
  • Boost sales, conversion, and retention
  • Top rated merchant support
  • Demos, training, and onboarding
  • Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
  • Flexible pricing no contract

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

Built for Shopify

Re:amaze integrates natively with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.

  • See cart items, track browsing activity, customers' screens w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic reply templates w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact
  • Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.

Reduce Customer Service Time via Automation + Bots

Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.

  • Pre-built chatbots help answer order status questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide, sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, tag tickets in your helpdesk
  • Show store status when issues arise

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:

  • Current / referring URL / time and date
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent

Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your store.

整合對象:

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

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支援

定價 14 天免費試用

查看所有定價選項

Re:amaze Basic

每月 $29

$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable Intents
  • Workflows and Macros
  • FAQ
  • 1000 Free Push Notifications

Re:amaze Pro

每月 $49

$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic Features +
  • Multi Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1000 Free Push Notifications

Re:amaze Plus

每月 $69

$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2000 Free Push Notifications

Enterprise Custom

每月 $899

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Optional Ticket Volume Based Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support
  • Best for Shopify Plus

* 所有費用均以美元計收。 定期費用接按照 30 天為週期收費,包括每月收費或依據使用量收費。

4.9 5 顆星

總評分反應應用程式的目前狀況。總評分參考應用程式所有的評論,但會優先參考最新的評論。
  • 5 5 顆星
    95% 的評等為 5 顆星
  • 4 5 顆星
    3% 的評等為 4 顆星
    (5)
  • 3 5 顆星
    1% 的評等為 3 顆星
    (2)
  • 2 5 顆星
    1% 的評等為 2 顆星
    (1)
  • 1 5 顆星
    0% 的評等為 1 顆星
    (0)

最近的評論

Pepper + Vetiver

We've been working with Re:Amaze for a few weeks now and the onboarding experience has been quite frustrating. There are a lot limitations that are not made known on their pitch which was basically a sped through, "everything is possible" pitch. For example, you cannot edit an email subject (and this is not on their roadmap) so when a customer fills out our contact form, we receive an email with the subject "New Customer Message...{date and time}" but there is no way to edit the subject to "Thank you for contacting us" or anything a bit more customer friendly. There is no real "onboarding" or help with training on the platform other than a bunch of reading and some short videos. Also questions to support are met with language and answers that are unique to Re:Amaze and therefore confusing. The support is also frustrating. The team is quick to respond with links to articles detailing technical set ups but are not great at answering direct questions or only giving partial answers. The app has some good functionality but limited flexibility and has quite a long way to go before it truly works for our needs. I'm hoping to give it some more time and to be able to add stars to this review but currently, this is only adding a ton of time and not saving us any time at this point, as intended.

開發人員回覆

2021年4月27日

Hi there! Thank you for the candid review. We apologize if the demo portrayed things in a different light. Due to time constraints, we try to cover a lot of ground in the hour-long sessions. For email subject lines, this is possible if you turn on the subject line field for the Re:amaze contact form. Once emails are sent however, subject lines are no longer editable. If you're using a 3rd party contact form, then Re:amaze has no control over the interface.

As for our support quality, we will definitely take your feedback to heart and make sure to do better in the future. We take our customer care very seriously so we will inform the team about your experience. We will have someone reach out to you to schedule a call.

Hip Hook by Aletha

This app has streamlined our customer service process for responding to messages all in one place! We have received amazing customer support from the team at Reamaze as well.

Sapatos

We have used Reamaze for a while and we are more than happy with it. It has all the features we need and it's not overpriced. And the support is great as well. Highly recommended!