Re:amaze Live Chat & Helpdesk

Re:amaze Live Chat & Helpdesk

by Reamaze

Customer support helpdesk with live chat, ticketing, and FAQ

5.0 of 5 stars(63 reviews)

Multi-Channel Customer Support

Re:amaze helps manage customer service conversations from live chat, email, Facebook, Messenger, Instagram, Twitter, SMS in a shared inbox.

Live Chat & Engage Customers

Live chat with customers on site. Use chatbots to answer quickly. Auto send triggered messages for promotions or reducing cart abandonment.

For Shopify and Shopify Plus

Get real time help desk order data. Apply refunds, add notes, and draft orders in chat. See cart contents and co-browse when using livechat.


About Re:amaze Live Chat & Helpdesk

The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses on Shopify and Shopify Plus.

Re:amaze allows you to connect your emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, voice, and live chat conversations into a team shared inbox so you can provide amazing customer service.

Deeply Integrated with Shopify

Connect multiple Shopify stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with Shopify dynamic variables to quickly reply to support tickets with workflows and templates.

  • Access order details, histories, and lifetime value
  • See cart contents, recent activity, and customers' screens
  • See shipping and fulfillment
  • Create draft orders to increase conversions
  • Process refunds and cancellations
  • Edit order notes
  • Add contacts and send messages directly from Shopify
  • Sync Facebook profiles

Boost Engagement, Conversions, and Sales

Add a live chat customer service experience to your storefront to engage customers.

  • Fully customizable livechat support to match your brand
  • No coding required using 1-Click-Publishing
  • SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

  • Send call-to-actions, discounts, and promotions via live chat
  • Ask for reviews automatically after a purchase
  • Up-sell relevant products at checkout
  • Prevent shopping cart abandonment

Reduce Customer Service Volume By 40%

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

  • Hello Bot can automatically chat with customers
  • FAQ Bot can reply with FAQ articles for faster customer support
  • Commerce Bot can address order questions (coming soon)
  • Lead Bot can schedule meetings (coming soon)
  • Create workflows for advanced chat support scenarios

Perfect For Self Service

  • FAQ and knowledge base management
  • Empower your SEO
  • Edit in HTML and Markdown
  • Show your FAQ in live chat

Give Agents Full Customer Service Clarity

  • Powerful Live Dashboard for customer support, sales, and marketing
  • See where customers are from and activity history
  • See cart content in customer chat
  • Send 1-on-1 chat messages and optimize sales
  • See customer screens and co-browse using Peek!

Make Sure Customers Stay Happy

Schedule satisfaction surveys to go out as soon as a customer service email or chat has been addressed.

  • Available for email and live chat tickets
  • Customers can rate your customer support quality
  • Get additional feedback for you to review
  • Detailed reporting for support tickets

Built For Better Teamwork

Customer support teams are more efficient when using Re:amaze.

  • Simple CRM and segmentation
  • Internal notes
  • Team activity sharing
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • Mobile app

Integrates with

  • Slack,
  • MailChimp,
  • Klaviyo,
  • Shipstation,
  • Smile.io,
  • and 15 more

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user.

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Shopify integration & customer events

  • Reporting

  • FAQ

  • Auto Workflows

Re:amaze Pro

$40/month

$40 per additional staff user.

  • Basic +

  • Multiple stores

  • Live dashboard

  • Surveys

  • Advanced reporting

  • Staff roles

  • Custom email templates

  • Enterprise plans for 50+ agents

Re:amaze Starter

$50/month

$50 flat rate per month

  • Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Active Conversations per month.

Re:amaze Plus

$60/month

$60 per additional staff user

  • Basic + Pro +

  • Peek (Screensharing)

  • Staff Performance Reporting

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 63 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

RPM MOTORSPORT LTD.

Nothing beats this app, used it for a couple of months, and this will be a big deal on day on shopify.

CycloneFPV.com

What can I say except that if you are like me and are hoping to find the right app for your customer support experience to be top notch, this is the way to go! The folks from Re:Amaze are AMAZING to say the least. Support is like no other and the ease of use is beyond what I had imagined! For a small company like mine, that houses thousands of parts and needs to be on point with our customer base, this software is a no-brainer! Go for it! You will be extremely happy!

Active Fitness Company

This app is absolutely beautiful. It's smooth, easy to use, not confusing in the slightest when you have different platforms bringing in support requests. Very impressed!