Live Chat + Chatbots = Sales
Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer FAQ questions instantly
Multi-Store Customer Service
Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP
Easy Access to Customer Data
Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
About Reamaze Live Chat & Helpdesk
The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.
1000s of merchants rely on & switch to Re:amaze for live chat and customer support.
- More powerful and complete compared to other helpdesks
- Manage multiple stores easily
- Not just chat, but also email, social, push, SMS, VOIP, Whatsapp
- Boost sales, conversion, and retention
- Top rated merchant support
- Demos, training, and onboarding
- Access top Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
- Flexible pricing no contract
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.
Built for Shopify
Re:amaze integrates natively with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.
- See cart items, track browsing activity, customers' screens w/ Re:amaze Live
- Send products to customers in chat
- Create dynamic reply templates w/ Shopify macros
- Create automated workflows w/ Shopify macros
- Use Live Chat + Bots to automatically engage customers w/ Shopify macros
- Measure your customer service team's revenue and sales impact
- Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc.
Reduce Customer Service Time via Automation + Bots
Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.
- Pre-built chatbots help answer order status questions + questions covered in FAQ
- Build your own multi-step chatbots to help, guide, sell to customers
- Use AI powered Intents to classify support messages and predict customer sentiments accurately
- Create workflows to route, reply, assign, tag tickets in your helpdesk
- Show store status when issues arise
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.
Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:
- Current / referring URL / time and date
- Total Shopify spend / order count
- Items in cart
- Exit intent
Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your store.
- octane ai,
- and 20+ more,
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.
Unlimited Email Inboxes
Live Chat and Chatbots
Workflows and Macros
1000 Free Push Notifications
$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.
Basic Features +
SMS and VOIP Integrations
1000 Free Push Notifications
$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.
Basic + Pro +
Staff Reports, Roles, Shifts, Days Off
2000 Free Push Notifications
Contact us for more enterprise pricing and feature options
Optional Ticket Volume Based Pricing
Hands-On Service and Training
Dedicated Priority Support
Best for Shopify Plus
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
This is an awesome app for small businesses. You can build custom chatbots, set workflows, and the FAQ site is clutch.
It's so great knowing we always have quick Re:amaze help on standby through the live chat--everything is quite intuitive to begin with, but for those days where your brain is a bit slow to wake up they are always ready to help get things done!
We have been using this application for couple of weeks. The integration was so easy and it is backed by a nice tech team.