Re:amaze Live Chat & Helpdesk

Re:amaze Live Chat & Helpdesk

by Reamaze

Live chat and customer support helpdesk for customer service

5.0 of 5 stars(68 reviews)

Customer Service and Support

Manage customer service tickets from live chat, chat bots, email, FAQ ,Facebook, Messenger, Instagram, Twitter, SMS, VOIP in a shared inbox.

Live Chat Support Helpdesk

Live chat customer support ticketing on site! Trigger live chat messages to boost sales. Use chatbots for instant service and FAQ replies.

Integrated Customer Service

Get order data in your help desk! Cancel, refund, create orders. See cart content during live chat. Automate customer support with rules!


About Re:amaze Live Chat & Helpdesk

The Best Customer Service Helpdesk and Live Chat Support Platform for eCommerce Businesses on Shopify and Shopify Plus.

Re:amaze is a livechat and helpdesk ticketing platform designed for eCommerce. Your customer service team can organize email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, FAQ, and live chat conversations in a shared inbox and provide amazing customer service and customer support.

Built For Shopify

Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can see order histories/details, cart contents, co-browse, cancel/refund orders, check shipping/fulfillment, edit notes, tags, and create draft orders inside customer service and chat tickets, making your customer support and livechat team more efficient!

Your customer support team can send triggered live chat messages using Shopify rules and use Re:amaze Chatbots (chat bot) to answer order related questions or respond with Help Center FAQ articles instantly!

Have multiple Shopify stores? Provide amazing customer service, customer support, and live chat experiences for all of them out of ONE Re:amaze account!

Use other Shopify apps like Aircall, Smile, ReCharge, Octane AI, Klaviyo, etc? They all integrate with Re:amaze so you can perform specific actions without having to leave your helpdesk ticketing and live chat support dashboard.

Boost Sales By 25% Using Chat!

Our live chat customer service experience isn't just an inbound chat tool. It can also help you increase sales using live chat rules and Shopify rules!

  • Target groups of customers to chat up
  • Chat 1-on-1 with customers
  • Announce new products
  • Send discounts
  • Ask for reviews
  • Reduce cart abandonment
  • See what page customers are on
  • Up-sell

Reduce Customer Service Time By 40%

Your customer service team can create autoresponders, automated chat replies using Shopify variables like order status, response templates (saved replies), automated routing to specific customer support agents or teams, auto tag, and auto reply based on email and live chat customer support events! Chatbots help too!

Help Center FAQ Built In

Every Re:amaze account gets a Help Center FAQ so your customer service team can educate customers. Your help center content is even automatically SEO optimized! Your help center articles can also be used in your helpdesk replies, live chat and ticket replies, to train your chatbot, or embedded into your storefront.

Customer Service And Live Chat Surveys

Send satisfaction surveys when email and live chat customer support tickets end! Your customer service and chat quality is calculated automatically in reports for your customer support team.

Why Re:amaze?

  • 5-Star rating
  • Top rated customer service
  • Live demos and training
  • No coding required

Integrates with

  • smile.io,
  • klaviyo,
  • slack,
  • shipstation,
  • octane ai,
  • and 20+ more

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user.

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user.

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Starter

$50/month

$50 flat rate per month

  • Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Active Conversations per month.

Re:amaze Plus

$60/month

$60 per additional staff user

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 68 reviews

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Good Grains

What is this magic? Not kidding. Just plain incredible. Re:amaze... I have been Re:amazed and Re:awoken to what a CS tool should be. We've been so frustrated with tools like Zendesk and other CS tools that do a small piece of what we need but don't tie it all together. Just plain WOW with you guys. You really do get it and understand what it's like to sit in the CS seat. You've thought out the user experience from the POV of a CS help rep and you've made their job easier and better. You've provided so much more than we expected and we're excited to bring amazing service to our customers through your incredible tool! Thanks so much for seeing the potential to create what we really need. Can't recommend any Shopify app higher than this one. Dead serious, it's the absolute best.

Anubis Labz

Throughout our various trials, we found Re:amaze to be the best support app for Shopify. Great set of features and really brings all your support channels into a central, easy to use system. Once you get it customized to your business, you will be surprised how much more efficient it makes customer service. Something your customers will most definitely appreciate.

One drawback, for us at least, is the UI. It is just a little bit dated and seems like it would benefit from a graphic refresh.

The only other drawback, and the reason for 1 star reduction, is the lack of a better phone integration. A comprehensive support app needs a good phone integration and Re:amaze currently only offers 1 through AirCall. The issue here is that AirCall has a minimum user requirement of 3 which translates into a minimum of $120/month just for their phone service. While this certainly is not a big deal for larger businesses, costs add up quickly and small businesses and sole props will find this a steep price to pay just to integrate their business phone into Re:amaze.

A very comprehensive customer support app and one well worth considering for your business.

Zulufița - Pentru un păr creț și îndrăzneț

Application just works as expected.
On our shop, answering and helping customers on spot it's a must.
As for the support team ?
GREAT job there guys. Fast response and on target’s bullseye.
Thank you