Chat Automation and Chatbots
Add live chat to your store in 30secs! Engage customers automatically & boost sales. Use chatbots to answer common chat questions instantly.
Multi-Store Customer Service
Manage support tickets & FAQ for all your stores. One shared inbox for email, live chat, chatbots, Facebook, Instagram, Twitter, SMS, VOIP.
Access Customer Support Data
See and update Shopify data in chats. Create orders, return, refund, and cancel easily w/ Shopify macros. Unlimited 3rd party integrations.
About Re:amaze Live Chat & Helpdesk
The Best Customer Service Helpdesk and Live Chat Support Platform for eCommerce Businesses on Shopify and Shopify Plus.
- 5-star rating
- Top rated customer service
- Live demos and training
- 30 sec deploy w/ no coding required
- Multi-store capable
Re:amaze is a helpdesk, livechat automation, and chatbot platform designed for eCommerce. Customer service teams can use chat to manage email, Facebook, Messenger, Twitter, Instagram, SMS, VOIP, and live chat conversations in a shared team inbox and provide amazing customer service and customer support.
Built For Shopify
Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can see order histories/details, cart contents, co-browse, cancel/refund orders, check shipping/fulfillment, edit notes, tags, and create draft orders inside customer service and chat tickets!
Your customer support team will boost customer satisfaction and chat efficiency by sending triggered chat messages using Shopify rules and use Re:amaze Chatbots (chat bots) to answer customer service questions instantly.
Have multiple Shopify stores? Provide amazing customer service, customer support, and chat experiences for all of them out of ONE Re:amaze account!
Use other Shopify apps like Aircall, Smile, ReCharge, Octane AI, Klaviyo, RingCentral, etc? They all integrate with Re:amaze so you can perform specific actions without having to leave your helpdesk ticketing and live chat support dashboard.
Boost Sales By 25% Using Chat!
Re:amaze isn't just an inbound customer support chat tool. It can also increase sales with marketing automation features like automating live chat using Shopify rules.
- Target groups of customers for chat
- Chat with customers 1-on-1
- Announce new products
- Send discounts
- Ask for reviews
- Reduce cart abandonment
- See what page customers are on
- Up-sell products
Reduce Customer Service Time By 40%
Your customer service team can create autoresponders, automated chat replies using Shopify variables like order status, response templates (saved replies), automated routing to specific customer support agents or teams, auto tag, and auto reply based on email and livechat events! Chatbots help too!
Built In Help Center FAQ
Every Re:amaze has a Help Center FAQ so your customer service team can educate customers. Your help center content is even automatically SEO optimized! Help center articles can also be used in your helpdesk replies, live chat and ticket replies, to train your chatbot, or embedded into your storefront.
Customer Service And Live Chat Surveys
Send satisfaction surveys when email and live chat customer support tickets end! Your customer service and chat quality is calculated automatically in reports for your customer support team.
- octane ai,
- and 20+ more
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
$20 per additional staff user w/ volume based options available
Unlimited email inboxes
Social media & SMS support
Workflows and Macros
$40 per additional staff user w/ volume based options available
Basic features plus
Live view of site visitors
Custom hosted domain
Custom email appearance
$60 per additional staff user w/ volume based options available
Basic and Pro plus
Optional Classic Chat Mode
Contact us for more enterprise pricing and feature options
Volume based monthly pricing
White glove service
On-site or off-site training
Dedicated priority support
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 84 reviews
Most recent reviews
Very good experience with Reamaze. Was initially going to use another helpdesk app, but glad we used Reamaze instead. Try it, you won't be disappointed.
We tried several customer service platforms before easily settling on re:amaze. Re:amaze was the only option that allowed us to do everything we wanted and more. We were able to easily integrate with our Shopify store, our payment system for recurring subscriptions, and offer our customers real-time chat and searchable solutions via our fully customized FAQ page/help site. We were also able to pull in all of our customer's data via the Stripe integration and are now using re:amaze as a lite CRM system, making customer service a breeze! In addition, the seamless integration with RingCentral allows us to track, record, and call customers right from the re:amaze app or online platform. We also love how intuitive the app is in conjunction with the online view of the re:amaze portal. Anytime we had a question and reached out to re:amaze support, we received an intelligent and easy-to-apply solution within hours. The price is very reasonable for the array of services you can offer your customers through re:amaze and we would highly recommend it as a customer service solution.
So an APP is as good as its features right? Well this one not only has great features but it also has a RESPONSIVE team that is eager to help. They welcome feedback and when it makes sense they work to deploy those features. For a company that needs a cost effective and feature rich integration to SHOPIFY this one def is one to look at! Enjoy!