Reamaze Live Chat Helpdesk

Reamaze Live Chat Helpdesk

by Reamaze

Livechat customer service & support, chatbots, FAQ help center

5.0 of 5 stars(100 reviews)

Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly.

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP.

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros


About Reamaze Live Chat Helpdesk

The Best Customer Service Helpdesk and Live Chat Support Platform for eCommerce Businesses on Shopify & Shopify Plus.

  • 5* rating
  • Chat, email, social, SMS, voice all in one place
  • Live demos and training
  • 30 sec deploy w/ no coding
  • Manage multiple stores in one account

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for e-commerce. Manage email, Facebook, Messenger, Twitter, Instagram, SMS, VOIP, and live chat ticket conversations in a shared team inbox and provide amazing customer support that results in sales.

Built for Shopify

Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can access order data instantly. Manage and draft orders, process refunds, cancellations, and update customer/order data on-the-fly within customer support conversations. Other benefits include:

  • See cart content and track browsing activity w/ Re:amaze Live
  • View customer's screen live in real time
  • Send products to customers in chat
  • Create dynamic canned replies w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Re:amaze Chat to automatically engage specific types of customers w/ Shopify macros
  • Measure your customer service team's revenue and conversion impact

Top Shopify apps like Smile, ReCharge, Octane AI, Klaviyo, & Stamped.io integrate with Re:amaze for data access without leaving your helpdesk ticketing and live chat support dashboard.

Boost Sales By 25%

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty through automation.

Start by adding Re:amaze Chat to your storefront. Next, create automated engagement campaigns via Cues. Cues will allow you to specify the message, duration of message, the sender, and add call-to-action buttons and trigger on conditions such as:

  • Time on page
  • Current / Referring URL
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent
  • Etc

Use Re:amaze Chat and Cues for holiday promotions, special sales for VIP customers, cross-selling, up-selling, new product announcements, and various other events!

Reduce Customer Service Time By 40% via Automation and Bots

Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensure speed and accuracy.

  • Pre-built chatbots helps answer order related questions and questions covered in your FAQ
  • Build your own multi-step chatbot to help, guide, and sell to customers
  • Use AI powered Intents to classify support messages and train Re:amaze to predict customer sentiments accurately
  • Create workflows to accurately route, reply, assign, and tag tickets in your helpdesk
  • Show status pages to alert customers of backorders, delays, inventory issues

Integrates with

  • smile.io,
  • klaviyo,
  • slack,
  • shipstation,
  • octane ai,
  • and 20+ more

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user w/ volume based options available

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user w/ volume based options available

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Plus

$60/month

$60 per additional staff user w/ volume based options available

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

Enterprise Custom

$500/month

Contact us for more enterprise pricing and feature options

  • Annual plans

  • Volume based monthly pricing

  • Customizable features

  • White glove service

  • On-site or off-site training

  • Dedicated priority support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 100 reviews

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Stephen's World

I just made the switch from Zendesk to Re:Amaze. It's been about 2 weeks, and so far, so good! Their support is great (fast to respond) and the features this app/service provides are plenty for what I'm doing. The whole interface is pretty noob-proof too, so if you're not a very tech-savvy person, this app will be a great solution for you. Highly recommend!

VisiVite

Superb. Integrates chat and email in a single hub that can be used by multiple agents, avoiding the mayhem of trying to share multiple accounts to answer a customer question. Beautifully designed back end and exemplary technical support. Also has a great mobile app.

Redpill Living Inc

Indispensable for our 6+ brands.

Can't imagine trying to run all this without them. GREAT product, FAST service every time, MULTI brand potential, what a deal!

-RedPillLiving
-ShopMAGAZON