Live Chat + Chatbots = Sales
Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly.
Multi-Store Customer Service
Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP.
Easy Access to Customer Data
Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
About Reamaze Live Chat Help Center
The Best Customer Service Helpdesk and Live Chat Support Platform for eCommerce Businesses on Shopify & Shopify Plus.
- 5* rating
- Chat, email, social, SMS, voice all in one place
- Live demos and training
- 30 sec deploy w/ no coding
- Manage multiple stores in one account
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for e-commerce. Manage email, Facebook, Messenger, Twitter, Instagram, SMS, VOIP, and live chat ticket conversations in a shared team inbox and provide amazing customer support that results in sales.
Built for Shopify
Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can access order data instantly. Manage and draft orders, process refunds, cancellations, and update customer/order data on-the-fly within customer support conversations. Other benefits include:
- See cart content and track browsing activity w/ Re:amaze Live
- View customer's screen live in real time
- Send products to customers in chat
- Create dynamic canned replies w/ Shopify macros
- Create automated workflows w/ Shopify macros
- Use Re:amaze Chat to automatically engage specific types of customers w/ Shopify macros
- Measure your customer service team's revenue and conversion impact
Top Shopify apps like Smile, ReCharge, Octane AI, Klaviyo, & Stamped.io integrate with Re:amaze for data access without leaving your helpdesk ticketing and live chat support dashboard.
Boost Sales By 25%
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty through automation.
Start by adding Re:amaze Chat to your storefront. Next, create automated engagement campaigns via Cues. Cues will allow you to specify the message, duration of message, the sender, and add call-to-action buttons and trigger on conditions such as:
- Time on page
- Current / Referring URL
- Total Shopify spend / order count
- Items in cart
- Exit intent
Use Re:amaze Chat and Cues for holiday promotions, special sales for VIP customers, cross-selling, up-selling, new product announcements, and various other events!
Reduce Customer Service Time By 40% via Automation and Bots
Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensure speed and accuracy.
- Pre-built chatbots helps answer order related questions and questions covered in your FAQ
- Build your own multi-step chatbot to help, guide, and sell to customers
- Use AI powered Intents to classify support messages and train Re:amaze to predict customer sentiments accurately
- Create workflows to accurately route, reply, assign, and tag tickets in your helpdesk
- Show status pages to alert customers of backorders, delays, inventory issues
- octane ai,
- and 20+ more
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
$20 per additional staff user w/ volume based options available
Unlimited email inboxes
Social media & SMS support
Workflows and Macros
$40 per additional staff user w/ volume based options available
Basic features plus
Live view of site visitors
Custom hosted domain
Custom email appearance
$60 per additional staff user w/ volume based options available
Basic and Pro plus
Optional Classic Chat Mode
Contact us for more enterprise pricing and feature options
Volume based monthly pricing
White glove service
On-site or off-site training
Dedicated priority support
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 98 reviews
Most recent reviews
Redpill Living Inc
Indispensable for our 6+ brands.
Can't imagine trying to run all this without them. GREAT product, FAST service every time, MULTI brand potential, what a deal!
This app will change the way you do customer service. I don't think you can find anything better and there is a reason why right now the biggest companies are switching to reamaze.
Customer support is on the top 5 of the entire shopify marketplace.
I couldn't speak any higher of this app and their customer service. The app has fantastic features, that can be tailor-made to your needs! And if you have queries or need a hand, their support team is knowledgable, professional and always resolves any concerns you might have.