Re:amaze Live Chat & Helpdesk

Re:amaze Live Chat & Helpdesk

by Reamaze

Customer service helpdesk with chat automation and chatbots

5.0 of 5 stars(95 reviews)

Live Chat & Chatbots

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly.

Multi-Store Customer Service

Manage customer support & FAQs for all your stores. Connect emails, live chat, Facebook, Messenger, Instagram (and ads), Twitter, SMS, VOIP.

Access Customer Support Data

Access customers' Shopify data instantly. Process draft orders, returns, refunds, and cancellations. Automate replies w/ Shopify macros.


About Re:amaze Live Chat & Helpdesk

The Best Customer Service Helpdesk and Live Chat Support Platform for eCommerce Businesses on Shopify & Shopify Plus.

  • 5-star rating
  • Top rated customer service
  • Live demos and training
  • 30 sec deploy w/ no coding
  • Multi-store capable

Re:amaze is a helpdesk, live chat, chatbot, and FAQ help center platform designed for eCommerce. Customer service teams can manage email, Facebook, Messenger, Twitter, Instagram, SMS, VOIP, and live chat ticket conversations in a shared team inbox and provide amazing customer support.

Built for Shopify

Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can access order data instantly. Create draft orders, process refunds, cancellations, and update customer/order data on-the-fly within customer support conversations. Other benefits include:

  • See cart content and track browsing activity w/ Re:amaze Live
  • Real time screen sharing on your store
  • Insert product links from your inventory
  • Create dynamic canned replies w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Re:amaze Chat to automatically engage specific types of customers w/ Shopify macros
  • Measure your customer service team's revenue and conversion impact

Top Shopify apps like Smile, ReCharge, Octane AI, Klaviyo, & Stamped.io integrate with Re:amaze for data access without leaving your helpdesk ticketing and live chat support dashboard.

Boost Sales By 25%

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty through automation.

Start by adding Re:amaze Chat to your storefront. Next, you can create automated engagement campaigns, also called Cues. Cues will allow you to specify the message, duration of message, the sender, and add call-to-action buttons. Finally, specify the conditions your customers must meet in order to start livechat:

  • Time on page
  • Current URL is
  • Referring URL is
  • Total Shopify spend
  • Total Shopify order count
  • About to leave site
  • and many more...

Use Re:amaze Chat and Cues for holiday promotions, special sales for VIP customers, cross-selling, up-selling, new product announcements, and various other events!

Reduce Customer Service Time By 40%

Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensure speed and accuracy.

  • Order Bot replies to order status related questions instantly
  • FAQ Bot learns from your FAQ and answers instantly when a question is asked
  • Hello Bot detects vague messages and asks for more info
  • Use Intents to classify support messages and train Re:amaze to predict customer sentiments accurately
  • Create workflows to accurately route, reply to, assign, and tag tickets in your helpdesk dashboard

Integrates with

  • smile.io,
  • klaviyo,
  • slack,
  • shipstation,
  • octane ai,
  • and 20+ more

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user w/ volume based options available

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user w/ volume based options available

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Plus

$60/month

$60 per additional staff user w/ volume based options available

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

Enterprise Custom

$500/month

Contact us for more enterprise pricing and feature options

  • Annual plans

  • Volume based monthly pricing

  • Customizable features

  • White glove service

  • On-site or off-site training

  • Dedicated priority support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 95 reviews

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

SMOKEA®

By far the best CRM we've used so far. We were on Zendesk for the longest time then wanted to find something with better integrations, ease of use, etc. We tried Gorgias before coming here and it wasn't nearly as good as this. So glad we got this recommendation from other Shopify Plus users.

DroneCause

Excellent product overall, having exceeded our expectations. We evaluated the other solutions on Shopify and selected Re:maze. We have experience with customer support teams for many years and so have seen many systems in action including Salesforce Service Cloud, Intercom and Zendesk, having used them all for years at a time. Therefore were looking for a robust case processing inbox with automation/workflows, an integrated help/chat on the client facing side, and scalable pricing as our business grows. After using Re:maze for 6 months I can say that we are very satisfied and have found that it meets all of our needs and more. We are using the inbox for email and chat, as well as the customer communication from Shopify which is very helpful and saves time (rather than logging into Re:maze). The support team is excellent and very flexible, for example helping us adjust the customer input form we added to our shopify site to auto process steps. Great product overall!

joshzandman

This is simply the BEST chat app I've come across! I've tried all of the most popular ones and Re:amaze is on another level. I considered using Intercom, but it is so overpriced (for what I need) and their UI is very confusing. Luckily, I found this app and I absolutely love it. It's so simple to use and it works incredibly well. Highly recommend!!