Live Chat + Chatbots = Sales
Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly.
Multi-Store Customer Service
Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP.
Easy Access to Customer Data
Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
About Reamaze Live Chat Helpdesk CRM
The Best Customer Service Helpdesk, Live Chat Support and Marketing Platform for eCommerce Businesses on Shopify & Shopify Plus. Here's why 1000s of merchants rely on & switch to Re:amaze for customer support
- 5* rating & customer support
- Chat, email, social, SMS, voice, Whatsapp in one place
- Live demos and training
- No coding required
- Manage multiple stores in one account
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for e-commerce. Manage email, Facebook (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, and live chat ticket conversations in a shared team inbox and provide customer support that result in sales.
Built for Shopify
Unlike Zendesk, Freshdesk - Re:amaze is natively integrated with Shopify so you can access order data instantly. Edit / create orders, process refunds, cancellations, update customer/order data on-the-fly within support conversations. Also:
- See cart content, track browsing activity and customer's screen w/ Re:amaze Live
- Send products to customers in chat
- Create dynamic canned replies w/ Shopify macros
- Create automated workflows w/ Shopify macros
- Use Re:amaze Chat to automatically engage specific types of customers w/ Shopify macros
- Measure your customer service team's revenue and sales impact
Top Shopify apps like Smile, ReCharge, Octane AI, Klaviyo, & Stamped integrate with Re:amaze for data access without leaving your helpdesk ticketing and live chat support dashboard.
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty through automation.
Start by adding Re:amaze Chat to your storefront. Next, create automated engagement campaigns via Cues. Cues will allow you to specify the message, message duration, sender, add call-to-action buttons, and trigger on conditions such as:
- Time on page
- Current / Referring URL
- Total Shopify spend / order count
- Items in cart
- Exit intent
Use Re:amaze Chat + Cues for holiday promotions, special sales for VIP customers, cross-selling, up-selling, new product announcements, and various other events!
Reduce Customer Service Time via Automation + Bots
Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensures that.
- Pre-built chatbots helps answer order related questions and questions covered in your FAQ
- Build your own multi-step chatbot to help, guide and sell to customers
- Use AI powered Intents to classify support messages and train Re:amaze to predict customer sentiment accurately
- Create workflows to route, reply, assign, and tag tickets in your helpdesk
- Show status pages to alert customers of backorders, delays, inventory issues
- octane ai,
- and 20+ more
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
$20 per additional staff user w/ volume based options available
Unlimited email inboxes
Social media & SMS support
Workflows and Macros
$40 per additional staff user w/ volume based options available
Basic features plus
Live view of site visitors
Custom hosted domain
Custom email appearance
$60 per additional staff user w/ volume based options available
Basic and Pro plus
Optional Classic Chat Mode
Contact us for more enterprise pricing and feature options
Volume based monthly pricing
White glove service
On-site or off-site training
Dedicated priority support
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 106 reviews
Most recent reviews
La Boutique MOSO
Great app with lots of functionalities and great support. We save a lot of time handling customer issues. We are very satisfied and highly recommend Reamaze
Amazing App, Amazing Staff, some app developers are just there for the money and Some will go out of their way just to make their customers feel their best. And this is what Reamaze is about.
I can't talk enough about how amazing this app is, the best chat app I have ever used and I have tried a lot. The support team is amazingly friendly and helpful. Marvin You Rock, Thank you for everything, I will never change this app for anything.
Amazing Support App.... Been using for 4 Years+ Great support team and with a lot of good updates... Awesome!