Centralized customer service
Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.
Boost sales and engagement
Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.
Automate teams & common tasks
Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
About Reamaze Live Chat & Helpdesk
Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands on Shopify & Shopify Plus.
Why merchants love Re:amaze's live chat and customer support solutions:
- More powerful and complete compared to other helpdesks like Zendesk
- Manage multiple stores easily
- Not just chat, but also email, social, push, SMS, VOIP, WhatsApp
- Boost sales, conversion, and retention
- Highly rated merchant support
- Demos, training, and onboarding
- Access popular Shopify apps data without leaving your helpdesk ticketing and live chat support dashboard
- Flexible pricing no contract
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.
Built for Shopify
Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.
- See cart items, track browsing activity, customers' screens w/ Re:amaze Live
- Send products to customers in chat
- Create dynamic reply templates w/ Shopify macros
- Create automated workflows w/ Shopify macros
- Use Live Chat + Bots to automatically engage customers w/ Shopify macros
- Measure your customer service team's revenue and sales impact
- Works w/ Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, Yotpo, ActiveCampaign and 20+ more
Reduce Customer Service Time via Automation + Bots
Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.
- Pre-built chatbots help answer order status questions + questions covered in FAQ
- Build your own multi-step chatbots to help, guide, sell to customers
- Use AI powered Intents to classify support messages and predict customer sentiments accurately
- Create workflows to route, reply, assign, tag tickets in your helpdesk
- Show store status and issues page
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.
Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:
- Current / referring URL / time and date
- Total Shopify spend / order count
- Items in cart
- Exit intent
Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.
- octane ai,
- and 20+ more,
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
$29 per additional staff user. Conversation (ticket) volume based options with unlimited users available.
$49 per additional staff user. Conversation (ticket) volume based options with unlimited users available.
$69 per additional staff user. Conversation (ticket) volume based options with unlimited users available.
Contact us for more enterprise pricing and feature options
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Really good and easy app. Fast setup and professional look also for the chat widget. Emails with a easy professional html look without any code required. Fast supportteam for any questions.
I was at first supper happy, the application has soma small features that I really miss and some that really work well.. But the worst is, as soon as there is any pressure on the Sales / Support page the website and the app break's down.. apparently a Black Friday sale was to much for the server to handle.. An the site is down... This is the worst timing ever... If I can not offer my costumers support because Reamaze support software and Website dose not work this is the worst of all scenarios.. I even tried to reach out to the Reamaze team to sort this our.... But sadly without any success, since also their page seams to be down.. Not a very trust building issue..
Hi there! Thank you for leaving a candid review. We're sorry the outage affected your ability to support customers. As a customer messaging application, we understand how important it is to build trust with customers. The outage was caused by a specific real time dashboard that is used to help our customers track website visitors. The issue has been identified and we're working to scale the application better. We will have our customer care team reach out to you personally to make things right.
Kathy is VERY friendly and very proactive in resolving our concerns. :)
She is always making sure that all issues are addressed.