Reamaze Live Chat Helpdesk CRM
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About this app
Launched
April 1, 2014 · Changelog
Languages
English
Categories
Chat , Support ticket managementIntegrates with
smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbumpAI powered customer support platform w/ live chat chatbots, FAQ, FB, IG, Whatsapp, email, voice, SMS
Reamaze is a customer support and live chat app built for eCommerce. Work faster, look professional, and retain happier customers with support and engagement tools like built-in FAQ, live chat, chatbots, web push notifications, status pages, and surveys, all in a multi-channel and unified team Inbox. Connect to popular apps to lift efficiency. Use smart macros and automated workflows (AI Intents) with instant access to customer order info to save time and focus on what you do best.
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Email, live chat, social, SMS, voice from all your stores in one unified inbox.
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Increase agent efficiency with Smart Assign, Workflows, Response Templates + AI.
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Create automated, AI assisted engagement, push, chat bot prompts to drive sales
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Manage, modify, and create Shopify orders directly in customer support and chats
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Powerful live chat with bots - lets customers self-serve, search FAQ and orders.
Pricing
14-day free trialRe:amaze Basic
$29/month
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
Re:amaze Pro
$49/month
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 1K Free Push Notifications
Re:amaze Plus
$69/month
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- SSO
- 2K Free Push Notifications
Enterprise Custom
$899/month
Contact us for more enterprise pricing and feature options
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
Re:amaze Basic
$29/month
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
Re:amaze Pro
$49/month
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 1K Free Push Notifications
Re:amaze Plus
$69/month
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- SSO
- 2K Free Push Notifications
Enterprise Custom
$899/month
Contact us for more enterprise pricing and feature options
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
223 reviews
Awesome helpdesk with the right amount of automations and a DEEP integration into shopify. They've been critical in helping us automate and scale while still serving our customers well! New features rolled out continuously which is always great to see.
Reamaze exceeded all my expectations, making it the best customer support experience I've had so far (came from help scout). The support team was not only friendly but also incredibly knowledgeable and responsive. They swiftly resolved my issues and provided valuable guidance. The AI technology integrated into the help desk was a game-changer, revolutionizing the way I do business. Its ability to anticipate problems and provide real-time responses has significantly improved my efficiency making it an invaluable tool for any Shopify merchant.
Overzichtelijk, makkelijk en goede support! Alles is snel en eenvoudig vanuit 1 app af te handelen.
About this app
Launched
April 1, 2014 · Changelog
Languages
English
Categories
Chat , Support ticket managementIntegrates with
smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbumpBuilt by Reamaze
Support
Send a message(408) 520-1217
support@reamaze.com
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