Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

From $29/month. Free trial available.
Rating (4.4)
Reviews
Developer

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

April 1, 2014 · Changelog

Languages

English

Works with

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team. more
  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to create replies, write FAQ articles, build chatbots, and even summarize
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged

Pricing

Re:amaze Basic

$29 / month

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

14-day free trial

Re:amaze Pro

$49 / month

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

14-day free trial

Re:amaze Plus

$69 / month

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

14-day free trial

Enterprise Custom

$899 / month

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

14-day free trial

Re:amaze Basic

$29 / month

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

14-day free trial

Re:amaze Pro

$49 / month

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

14-day free trial

Re:amaze Plus

$69 / month

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

14-day free trial

Enterprise Custom

$899 / month

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

252 reviews

Overall rating
4.4
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust features such as workflow automations, a chatbot, and customizable response templates. They find it easy to integrate with various platforms, enhancing multi-channel customer service management. The AI tools and automation capabilities are praised for boosting customer service efficiency. The support team is noted for their quick responses and useful tutorials. Merchants value the comprehensive view of customer information provided. The app is considered cost-effective and has reportedly improved customer service quality and saved time for many merchants.

May 16, 2024

A great user-friendly help desk service. Streamlines all of our emails and calls into neat categories and saves our company a huge amount of time. Dakota is just a call away if I ever need anything. We've been with re:amaze for several years now, and we keep growing, I would attribute a lot of that growth to the efficiency in which we service our customers.

True Leaf Market
United States
Over 4 years using the app
May 21, 2024

Enjoying ReAmaze so far. It is far more streamlined than the other platform I used. Dakota has been fantastic to work with! He is very knowledgeable, helped with onboarding, and made everything very easy to migrate from another platform. Thank you!

Wad-Free® by Brayniacs LLC
United States
13 days using the app
January 22, 2024

We've been using Re:Amaze for over 2 years now and our experience with them have been a blast! Their support is top-notched. They fix every bug we submit within minutes. Very easy to use and the best feature is it lets us manage all 7 pages through 1 single platform.

Puppy Mothers
United Kingdom
About 2 years using the app

About this app

Launched

April 1, 2014 · Changelog

Languages

English

Works with

smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbump

Built by Reamaze

About Reamaze

4.4 average rating

10 years building apps for the Shopify App Store

2155 East Warner Road, Tempe, AZ, 85284, US

Support

Send a message

(408) 520-1217

support@reamaze.com

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