Re:amaze Live Chat & Helpdesk

Re:amaze Live Chat & Helpdesk

by Reamaze

Chat and Customer Service Helpdesk w/ Chatbot Marketing

5.0 of 5 stars(69 reviews)

Customer Chat and Chatbots

Add live chat to your website in 30 seconds! Marketing automation with auto chat. Use chatbots for fast support and FAQ Help Center replies

Multi-Channel Customer Service

Manage customer support tickets from email, live chat, chatbots, Facebook, Messenger, Instagram, Twitter, SMS, using chat in a shared inbox.

Access Customer Support Data

Get Shopify & 3rd party apps' order data in customer chats. Cancel, refund, return, and create orders. Automate customer support with rules.


About Re:amaze Live Chat & Helpdesk

The Best Customer Service Helpdesk and Live Chat Support Platform for eCommerce Businesses on Shopify and Shopify Plus.

  • 5-star rating
  • Top rated customer service
  • Live demos and training
  • 30 sec deploy w/ no coding required
  • Multi-store capable

Re:amaze is a livechat, helpdesk ticketing, and marketing automation platform designed for eCommerce. Customer service teams can use chat to manage email, Facebook, Messenger, Twitter, Instagram, SMS, VOIP, and live chat conversations in a shared team inbox and provide amazing customer service and customer support.

Built For Shopify

Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can see order histories/details, cart contents, co-browse, cancel/refund orders, check shipping/fulfillment, edit notes, tags, and create draft orders inside customer service and chat tickets!

Your customer support team can boost customer satisfaction and chat efficiency by sending triggered chat messages using Shopify rules and use Re:amaze Chatbots (chat bots) to answer customer service questions instantly.

Have multiple Shopify stores? Provide amazing customer service, customer support, and chat experiences for all of them out of ONE Re:amaze account!

Use other Shopify apps like Aircall, Smile, ReCharge, Octane AI, Klaviyo, etc? They all integrate with Re:amaze so you can perform specific actions without having to leave your helpdesk ticketing and live chat support dashboard.

Boost Sales By 25% Using Chat!

Re:amaze isn't just an inbound customer support chat tool. It can also help you increase sales with marketing automation features like automating live chat using Shopify rules.

  • Target groups of customers for chat
  • Chat with customers 1-on-1
  • Announce new products
  • Send discounts
  • Ask for reviews
  • Reduce cart abandonment
  • See what page customers are on
  • Up-sell products

Reduce Customer Service Time By 40%

Your customer service team can create autoresponders, automated chat replies using Shopify variables like order status, response templates (saved replies), automated routing to specific customer support agents or teams, auto tag, and auto reply based on email and livechat events! Chatbots help too!

Built In Help Center FAQ

Every Re:amaze has a Help Center FAQ so your customer service team can educate customers. Your help center content is even automatically SEO optimized! Help center articles can also be used in your helpdesk replies, live chat and ticket replies, to train your chatbot, or embedded into your storefront.

Customer Service And Live Chat Surveys

Send satisfaction surveys when email and live chat customer support tickets end! Your customer service and chat quality is calculated automatically in reports for your customer support team.

Integrates with

  • smile.io,
  • klaviyo,
  • slack,
  • shipstation,
  • octane ai,
  • and 20+ more

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user.

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user.

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Starter

$50/month

$50 flat rate per month

  • Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Active Conversations per month.

Re:amaze Plus

$60/month

$60 per additional staff user

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 69 reviews

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Uniquely Yours Down Under

We thought we had everything under control until we started using Re-Amaze! It has made our work so much easier.
They put together a custom package for us to suit our needs, and it was not as expensive as you would think.
The team are fast and friendly to respond to any and all questions.
Still learning all the benefits of it, and setting up bits and pieces here and there, but as an all-in-one CS help desk, we could not be more happier!

Developer reply

June 8, 2019

Thanks for the kind words. We're here to help you and other businesses succeed in amazing your customers. Do let us know if you need assistance or have any feedback for us at any time and we'd be more than happy to help in any way we can.

Good Grains

What is this magic? Not kidding. Just plain incredible. Re:amaze... I have been Re:amazed and Re:awoken to what a CS tool should be. We've been so frustrated with tools like Zendesk and other CS tools that do a small piece of what we need but don't tie it all together. Just plain WOW with you guys. You really do get it and understand what it's like to sit in the CS seat. You've thought out the user experience from the POV of a CS help rep and you've made their job easier and better. You've provided so much more than we expected and we're excited to bring amazing service to our customers through your incredible tool! Thanks so much for seeing the potential to create what we really need. Can't recommend any Shopify app higher than this one. Dead serious, it's the absolute best.

Anubis Labz

Throughout our various trials, we found Re:amaze to be the best support app for Shopify. Great set of features and really brings all your support channels into a central, easy to use system. Once you get it customized to your business, you will be surprised how much more efficient it makes customer service. Something your customers will most definitely appreciate.

One drawback, for us at least, is the UI. It is just a little bit dated and seems like it would benefit from a graphic refresh.

The only other drawback, and the reason for 1 star reduction, is the lack of a better phone integration. A comprehensive support app needs a good phone integration and Re:amaze currently only offers 1 through AirCall. The issue here is that AirCall has a minimum user requirement of 3 which translates into a minimum of $120/month just for their phone service. While this certainly is not a big deal for larger businesses, costs add up quickly and small businesses and sole props will find this a steep price to pay just to integrate their business phone into Re:amaze.

A very comprehensive customer support app and one well worth considering for your business.