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I should have reached out for help sooner. Thanks for the quick response.
We're glad you got what you needed! The door's always open so don't hesitate to reach out in the future 🚀
We just launched Rebuy a few weeks ago and we love it so far! Affordable price, immediate results that exceeded expectations, and most importantly, incredible customer support. Our CSM and implementation team are always available, bring great ideas to the table, and happy to solve problems specific to our business.
What an awesome review to kick off your relationship with Rebuy! 🎉 It means everything to hear that the implementation team and your CSM are making such a real impact so early on. We're in your corner and can't wait to keep building on this momentum together.
Rebuy has been an amazing service for our brand. The updated features in the smart cart are awesome, and has really boosted our bottom line. The CSM and overall support we have is second to none. Responsiveness and attention to detail is a very important asset and Rebuy executes both very well.
Bottom line impact and a support team that actually shows up. That's exactly what we're here for. 🚀 So glad the Smart Cart updates have been making a real difference, and we'll make sure your CSM and support team know you said this. Give us a shout if you ever need anything!
Rebuy is a truly interesting app that suits varied applications across our website. The AI Agent is phenomenal and suggests helpful CSS. You can pay for customisation from the Launch Team but we also found the general support was above and beyond helpful. Our contact, Lida, was incredible! She was so thorough and proactive and consistent; a real joy to work with. Thank you!
Lida is going to love seeing this. So glad the support experience landed the way it should, and we'll make sure she knows you said something. 🌟
We are revising my previous rating to reflect a significant turnaround in our experience with Rebuy. Following our initial feedback, Cole and Diana reached out to facilitate a call where we could openly discuss the technical and account-related hurdles we were facing.
The technical issues were addressed directly by Lam, who provided the level of responsiveness and expertise we were looking for. Additionally, Cole and Diana were incredibly understanding regarding our account concerns and took the steps necessary to ensure the platform provides the clear value required for our business.
It is rare to see a team take such proactive ownership of a customer’s experience. Because of their transparency and the technical resolutions provided, We've have decided to maintain our store’s partnership with Rebuy. We appreciate the team for stepping up and proving they are committed to supporting their users.
We hear you, and this isn't the experience we want for any merchant who's been part of the Rebuy community. We're looking into this and will be reaching out directly to see if we can make things right 💙
I've been using Rebuy for at least a year now, and I can't say enough about it. It has definitely made a difference for my bottom line, and their activation team and tech team have been incredibly helpful with everytime I want to run a promo or install a new widget. Highly highly recommend!
Reviews like this make the whole team's day! 🙌 So glad the activations and widget builds have been smooth, and that you're seeing it show up in your bottom line. We'll keep bringing that same energy every time you reach out!
fantastic customer service. Icwould highly recommend rebuy
Reviews like this are what keep us going 🙌 So happy our team could show up for you, and we appreciate the recommendation. We'll keep bringing that same energy every time!
Very powerful app, support is quite good however customizaiton is limited. use AI or a developer friend to customize further to match your theme. Data sources and recommendaton widgets are amazing. Smart cart is GOLD
The Smart Cart love is so appreciated, and knowing the data sources and recommendation widgets are working hard for your store genuinely makes us smile 😊 We hear you on customization and that's feedback we take seriously as we keep building.
Lots of good functionality. Excellent customer service.
Thank you! This means a lot to us, honestly. We work hard to make sure the product delivers and that you always have someone in your corner when you need it. Here's to keeping that momentum going 🚀
Fantastic! We increased sales using multiple functions of this app! They have great customer support and to be honest, the AI Agent is actually really good to help customize some of the functions! The team is always happy to jump on a call too! Last thing: the price is very affordable, especially for smaller business looking to test or try it for a while! It adds a lot of value for our brand!
Great job REBUY!
Reviews like this are the reason we do what we do 🙌 It means a lot to hear that multiple parts of the platform are driving real sales for your store, and we're especially glad the AI Agent has been a useful resource along the way. We're rooting for your brand and can't wait to keep growing with you!
