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This has to be one of the best apps on the shopify app store. Not just for the power of Rebuy to upsell, cross sell and convert customers but also for the first class customer support that comes when you need help. I had reached out to the team with a minor issue and they where in constant contact with me until my concerns where resolved. I specifically want to that Christian for his patience and help in resolving my problem! Thanks Rebuy!
Hi!
Thank you so much for your kind words and your patience with us as we worked through the issue. We are so happy to hear that you are enjoying the app and the support. Thanks for your partnership! We look forward to a long and successful relationship.
In our top 3 apps for Shopify success! Fantastic product, huge functionality, and the team gave us 1-2-1 time to implement! Must have on Shopify! Strauss was awesome so thank you guys
Rich at Rebuy has always been quick to answer our questions and has found solutions to make Rebuy work its best on our site. After installing Rebuy, we saw quick results, this app pays for itself and then some!
Thank you for your supportive review and giving us a chance to deliver results!! 🙏 😁 Let us know if there is ever anything we can help you with in the future!
had some issues when first installing the app, the products weren't syncing properly and were showing a corrupted file. but I contacted support and they fixed this very fast and were extremely apologetic! thanks for the help guys
[UPDATE] - Glad that we were able to help resolve this quickly. Thank you for the kind words! Please don't hesitate to reach out again if you need assistance!
[UPDATE] - We have been able to resolve your issue. I have sent you a direct email to discuss further.
Hi!
Thank you for your review. We're truly sorry to hear about your frustration with our application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible.
If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at Christian.Sokolowski@rebuyengine.com. I will be happy to meet with you so we can make this right!
Finally got this app installed to show upsells in our drawer cart/mini cart! Can't wait to see how it increases our AOV with the AI product recommendations.
Rebuy's team has been incredibly helpful and on top of their game. The slideout cart and pre-purchase upsell functionalities are effective and something we'll continue to experiment with.
Initially we had a rough start with the platform, but their support team was quite considerate enough and helped us throughout the entire installation process. We have been seeing some very good results after all the widgets were installed. We would definitely recommend trying the dashboard once.
Thank you for your review. We're sorry to hear you have had a frustrating experience with our support, and encountered some hiccups with the app, but appreciate you bringing this issue to our attention. We will investigate the root cause of the gaps you have mentioned here and will make adjustments to correct them.
We will send out a communication to our documented email address for the White Willow brand to discuss further. Again, thank you for your feedback. We look forward to seeing what we can do to make this right!
Dante was awesome at helping us set up the app! He is very helpful and attentive to getting everything working properly. We are extremely happy with the addition of Rebuy to our site. Everything is working perfectly and the additional revenue is amazing.
Thank you so much for the review! We are thrilled that you are having such a great experience and seeing such success with Rebuy.
Please don't ever hesitate to reach out if you need anything!!
Average order value Booster. DATA will tell you everything.
Fast and nice customer service as well! 6 stars!!!
First 6 star review ever! Yeah baby! 🕺 🙌
Thank you! 🙏! Your review makes a huge difference to our entire team. So again, thank you! Cheers!
Excellent customer service - always happy to jump on any issue and solve it. The app generally meets all the expectations and does what it says.
Hey Calidad Tools Team,
Thank you for the excellent review! We are overjoyed to hear that you are having a great experience with the product and the team. We look forward to seeing your future success!