Rebuy Personalization Engine , 421 Rezensionen
This App is highly unstable and just constantly stops working.
Although I was super happy to start with - the concept is exactly what we needed for our Shopify store - and we have spend many many many hours setting up hundreds of "rebuy" rules and they just stop working constantly. If I notice it has stopped then I email them and some days later they restart some server or something their end and say "try now" It is a huge impact to our business and site when this does not work. We have built our store to rely on it and it just doesn't. Currently looking for an alternative. Very unhappy now.
Hi top3 by design team,
We are sincerely sorry for the negative experience you have had with our App. We understand that you have invested time and energy with us and would love a chance to make things right. Our Director of Support has reached out to you directly to try to set up some time to discuss the matter at hand.
We value your business and appreciate your feedback, and we will do everything we can to regain your trust and confidence in our App. We are looking forward to speaking with you soon.
Rich & Dylan were amazing when it came to support. Attentive, knowledgeable, and very insightful when it came time to talk product implementation / impact. Looking forward to the next chat with them.
Thank you so much for taking the time to share your positive experience with Rich and Dylan. We are thrilled to hear that they were able to provide you with exceptional support! We will be sure to pass along your kind words to them and let them know how much their hard work and expertise are appreciated.
Customer service is great and the product itself is something that gives us a huge edge. Big AOV boost and overall boost to customer experience.
Thank you so much for taking the time to leave us such a positive review! We're pumped to hear that our customer service has met your expectations and that Rebuy has helped give your business a boost in AOV. That's what we're here for! If you ever have any questions or concerns, please don't hesitate to reach out to us.
A+ app. and the premiere choice for upselling. There are plenty of other competitors in this space, but the hands-on help we get from our CSM, Janet, is what differentiates Rebuy from the crowd. She's gone above and beyond on several occasions. Truthfully, without her we probably would have went with a competitor.
Thank you for your wonderful review! We take great pride in our product, and it's always a joy to hear when our customers appreciate the work we put in. We are proud to have Janet on our team, she is one of a kind and always putting in that extra effort to help others succeed 🤩
Thank you again for your kind words and for choosing Rebuy!! If you ever need any further assistance, please don't hesitate to reach out to us.
Terrific App. That said-- I don't think app is an appropriate definition for ReBuy; they are a must-have for any committed E-comm brand looking to scale.
We are thrilled to hear that you found our app to be terrific and a must-have for your brand and other brands looking to scale! Thanks so much for sharing your thoughts. Please let us know if there is ever anything we can do to help your continued success!
ReBuy has helped us gain 30% incremental revenue in the last three months! The app is easy to use and has a great variety of options for customizing the customer experience. Our Merchant Success Manager, Rich Matukaitis, is very knowledgeable and reached out proactively to make sure we are maximizing performance. We are very happy with our ReBuy experience!
We are super happy hear that ReBuy has helped your business grow so much in the past three months! I'll be sure to pass along your positive feedback to Rich Matukaitis, your Merchant Success Manager. Thank you for sharing your positive experience with ReBuy!
The customer support is top notch -- they really went above and beyond to help us get our smart cart looking how we wanted. And we're already seeing some great results with it!
That's great to hear! We're so glad that our customer support was able to help you out and that you're already seeing positive results. We take pride in our customer support and are always striving to provide the best service possible. We look forward to hearing more success stories like yours!
The Rebuy Support team is super helpful and quick to answer with all your questions! The app is user friendly and shows results quickly.
Hey Lane 201 Team! We wanted to take a moment to thank you for taking the time to share your positive experience with our company. Your kind words mean the world to us and we are thrilled to hear that you are having a great experience! Please let us know if there is anything we can ever do to help you in the future!
Adding the Rebuy Personalization Engine has been a great experience so far.
Rich M. has done an phenomenal job onboarding us and ensuring we are maximizing our data source opportunities to put the right products in front of customers are the right time.
We're only a few weeks in and Rebuy has boosted our AOV by 26%.
We look forward to even better results as we enter our higher velocity sales seasons.
We just wanted to drop a quick note and express our gratitude for your review for Rebuy. Your feedback is highly valued, and we are pumped to learn that you had a positive experience with our company. We are thrilled that Rich and Rebuy have been able to assist you in achieving a significant increase in your sales in a short period of time. If you require any further assistance, please do not hesitate to contact us 👋
If you sell 3 or more skus on your Shopify store and you don't have Rebuy installed you are leaving money on the table. By far the highest opportunity cost to ROI ratio you will find. It's the gift that keeps on giving. The interface elevates the customer experience and the higher AOVs are the icing on the cake. If your goal is to improve the look and feel of your site and increase revenue, REBUY is must. Congrats to John and Aaron, you've got a customer for life!
Just wanted to drop a quick note to say thank you for taking the time to write a review for Rebuy. We really appreciate it and we are glad to hear that you have enjoyed your experience with us! Please let us know if there is ever anything else we can help with 😊